One of the most intensive certifications available is the PMP (Project Management Professional) certification. Offered by PMI (Project Management Institute), the PMP demonstrates advanced knowledge of and experience with Project Management concepts. When it comes to finding internet resources and practice exams, it is also one of the most difficult and obscure certifications. As a result of several emails asking for this information, and quite a bit of research, here are the best places to find information on the PMP cert.
PMP Training
Most training for the PMP certification is both intensive and costly, but the PMP is generally considered a good investment. According to my 2002 certification salary survey, individuals with a PMI cert averaged $90,000 per year. Fortunately, good practice questions are just beginning to appear on popular training sites so you can get an idea of where your strengths and weaknesses lay before taking the exam
06 January, 2010
03 January, 2010
Information Technology Infrastructure Library itil
The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.
ITIL is published in a series of books, each of which cover an IT management topic. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom’s Office of Government Commerce (OGC). ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that can be tailored to any IT organization.
Contents [hide]
1 Certification
2 ITIL History
2.1 Precursors
2.2 Development
3 ITIL alternatives
4 Overview of the ITIL 2 library
5 Overview of the ITIL v3 library
6 Details of the ITIL v2 framework
6.1 Service Support
6.1.1 Service Desk / Service Request Management
6.1.2 Incident Management
6.1.3 Software Asset Management
6.1.4 Problem Management
6.1.5 Configuration Management
6.1.6 Change Management
6.1.6.1 Change Management Terminology
6.1.7 Release Management
6.2 Service Delivery
6.2.1 Service Level Management
6.2.2 Capacity Management
6.2.3 IT Service Continuity Management
6.2.4 Availability Management
6.2.5 Financial Management for IT Services
6.3 Planning to implement service management
6.4 Security Management
6.5 ICT Infrastructure Management
6.5.1 ICT Design and Planning
6.5.2 ICT Deployment Management
6.5.3 ICT Operations Management
6.5.4 ICT Technical Support
6.6 The Business Perspective
6.7 Application Management
6.8 Small-Scale Implementation
7 Criticisms of ITIL
8 See also
9 References
10 External links
[edit] Certification
An ITIL Foundation certificate pin.ITIL certifications are managed by the ITIL Certification Management Board (ICMB) which is composed of the OGC, IT Service Management Forum (itSMF) International and two examinations institutes: EXIN (based in the Netherlands) and ISEB (based in the UK).
The EXIN and ISEB administer exams and award qualifications at Foundation, Practitioner and Manager/Masters level currently in ‘ITIL Service Management’, ‘ITIL Application Management’ and ‘ICT Infrastructure Management’ respectively.
A voluntary registry of ITIL-certified practitioners is operated by the ITIL Certification Register.
Organizations or a management system may not be certified as “ITIL-compliant”. However an organization that has implemented ITIL guidance in ITSM may be able to achieve compliance with and seek certification under ISO/IEC 20000.
On July 20, 2006, the OGC signed a contract with the APM Group to be its commercial partner for ITIL accreditation from January 1, 2007.[1] The OGC’s failure to further formalize institutional relationships with the itSMF as part of these activities has been controversial.[citation needed]
[edit] ITIL History
[edit] Precursors
Many of the concepts did not originate within the original UK Government’s Central Computer and Telecommunications Agency (CCTA) project to develop ITIL. According to IBM:
In the early 1980s, IBM documented the original Systems Management concepts in a four-volume series called A Management System for Information Systems. These widely accepted yellow books, … were key inputs to the original set of ITIL books.”[2][3]
The primary author of the IBM yellow books was Edward A. Van Schaik, who compiled them into the 1985 book A Management System for the Information Business[4] (since updated with a 2006 re-issue by Red Swan Publishing[5]). In the 1985 work, Van Schaik in turn references a 1974 Richard L. Nolan work, Managing the Data Resource Function[6] which may be the earliest known systematic English-language treatment of the topic of large scale IT management (as opposed to technological implementation).
[edit] Development
What is now called ITIL version 1, developed under the auspices of the CCTA, was titled “Government Information Technology Infrastructure Management Methodology” (GITMM) and over several years eventually expanded to 31 volumes in a project initially directed by Peter Skinner and John Stewart at the CCTA. The publications were retitled primarily as a result of the desire (by Roy Dibble of CCTA) that the publications be seen as guidance and not as a formal method and as a result of growing interest from outside of the UK Government.
During the late 1980s the CCTA was under sustained attack, both from IT companies who wanted to take over the central Government consultancy service it provided, and from other Government departments who wanted to break free of its oversight. Eventually CCTA succumbed and the concept of a central driving IT authority for the UK Government was lost. This meant that adoption of CCTA guidance such as ITIL was delayed, as various other departments fought to take over new responsibilities.
In some cases this guidance was lost permanently. For instance, the CCTA IT Security and Privacy group provided the CCTA IT Security Library input to GITMM, but when CCTA was broken up the security service appropriated this work and suppressed it as part of their turf war over security responsibilities.
Although developed during the 1980s, for the reasons mentioned above ITIL was not widely adopted until the mid 1990s. This wider adoption and awareness has led to a number of standards, including ISO/IEC 20000 which is an international standard covering the IT Service Management elements of ITIL. ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), the Capability Maturity Model (CMM/CMMI), and is often linked with IT governance through Control Objectives for Information and related Technology (COBIT).
In December 2005, the OGC issued notice of an ITIL refresh,[7] commonly known as ITIL v3, which became available in May 2007. ITIL v3 initially includes five core texts:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
These publications update much of the current v2 and extend the scope of ITIL in the domain of service management.
[edit] ITIL alternatives
IT Service Management as a concept is related but not equivalent to ITIL which, in Version 2, contained a subsection specifically entitled IT Service Management (ITSM). (The five volumes of version 3 have no such demarcated subsection). The combination of the Service Support and Service Delivery volumes are generally equivalent to the scope of the ISO/IEC 20000 standard (previously BS 15000).
Outside of ITIL, other IT Service Management approaches and frameworks exist, including the Enterprise Computing Institute’s library covering general issues of large scale IT management, including various Service Management subjects.
The British Educational Communications and Technology Agency (BECTA) has developed the Framework for ICT Technical Support (FITS) and is based on ITIL, but it is slimmed down for UK primary and secondary schools (which often have very small IT departments). Similarly, The Visible OPS Handbook: Implementing ITIL in 4 Practical and Auditable Steps claims to be based on ITIL but to focus specifically on the biggest “bang for the buck” elements of ITIL.
Organizations that need to understand how ITIL processes link to a broader range of IT processes or need task level detail to guide their service management implementation can use the IBM Tivoli Unified Process (ITUP). Like MOF, ITUP is aligned with ITIL, but is presented as a complete, integrated process model.
Smaller organizations that cannot justify a full ITIL program and materials can gain insight into ITIL from a review of the Microsoft Operations Framework which is based on ITIL but defines a more limited implementation.
The enhanced Telecom Operations Map eTOM published by the TeleManagement Forum offers an alternative framework aimed at telecommunications service providers.
[edit] Overview of the ITIL 2 library
The IT Infrastructure Library originated as a collection of books each covering a specific practice within IT Service Management. After the initial publication, the number of books quickly grew within ITIL v1 to over 30 volumes. In order to make ITIL more accessible (and affordable) to those wishing to explore it, one of the aims of ITIL v2 was to consolidate the publications into logical ’sets’ that grouped related process guidelines into the different aspects of IT management, applications and services.
While the Service Management sets (Service Support and Service Delivery) are by far the most widely used, circulated and understood of ITIL publications, ITIL provides a more comprehensive set of practices as a whole. Proponents believe that using the broader library provides a comprehensive set of guidance to link the technical implementation, operations guidelines and requirements with the strategic management, operations management and financial management of a modern business.
The eight ITIL version 2 books and their disciplines are:
The IT Service Management sets
1. Service Delivery
2. Service Support
Other operational guidance
3. ICT Infrastructure Management
4. Security Management
5. The Business Perspective
6. Application Management
7. Software Asset Management
To assist with the implementation of ITIL practices a further book was published providing guidance on implementation (mainly of Service Management):
8. Planning to Implement Service Management
And this has more recently been supplemented with guidelines for smaller IT units, not included in the original eight publications:
9. ITIL Small-Scale Implementation
ITIL is built around a process-model based view of controlling and managing operations often credited to W. Edwards Deming[citation needed]. The ITIL recommendations were developed in the 1980s by the UK Government’s CCTA in response to the growing dependence on IT and a recognition that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices and duplicating effort within their Information and Communications Technology (ICT) projects resulting in common mistakes and increased costs.[citation needed] In April 2001 the CCTA was merged into the Office of Government Commerce (OGC), an office of the UK Treasury.[8]
One of the primary benefits claimed by proponents of ITIL within the IT community is its provision of common vocabulary, consisting of a glossary of tightly defined and widely agreed terms. A new and enhanced glossary has been developed as a key deliverable of the ITIL v3 (also known as the ITIL Refresh Project).
[edit] Overview of the ITIL v3 library
ITIL v3, published in May 2007, comprises 5 key volumes:
1. Service Strategy
a) Value Creation
-Service Utility
-Service Warrenty
b)Service Assets
-Capabilities
-Resources
c) Service Provider Types
-Type 1-Internal Service Provider
-Type 2-Shared Service Group
-Type 3-External Service Provider
d) Service Structures
e) Service Strategy Funditmentals
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement
[edit] Details of the ITIL v2 framework
[edit] Service Support
The Service Support[9] ITIL discipline is focused on the User of the ICT services and is primarily concerned with ensuring that they have access to the appropriate services to support the business functions.
To a business, customers and users are the entry point to the process model. They get involved in service support by:
Asking for changes
Needing communication, updates
Having difficulties, queries.
The service desk is the single contact point for the customers to record their problems. It will try to resolve it, if there is a direct solution or will create an incident. Incidents initiate a chain of processes: Incident Management, Problem Management, Change Management, Release Management and Configuration Management (see following sections for details). This chain of processes is tracked using the Configuration Management Database (CMDB), which records each process, and creates output documents for traceability (Quality Management).
[edit] Service Desk / Service Request Management
The Service Desk function is the single point of contact between users and IT Service Management.
Main article: Service Desk (ITSM)
Tasks include handling incidents and requests, and providing an interface for other ITSM processes.
Single Point of Contact (SPOC) and not necessarily the First Point of Contact (FPOC)
There is a single point of entry and exit
Easier for Customers
Data Integrity
Communication channel is streamlined
The primary functions of the Service Desk are:
Incident Control: life cycle management of all Service Requests
Communication: keeping the customer informed of progress and advising on workarounds
The Service Desk function is known under various names .
Call Centre: main emphasis on professionally handling large call volumes of telephone-based transactions
Help Desk: manage, co-ordinate and resolve incidents as quickly as possible
Service Desk: not only handles incidents, problems and questions but also provides an interface for other activities such as change requests, maintenance contracts, software licenses, Service Level Management, Configuration Management, Availability Management, Financial Management and IT Services Continuity Management
The three types of structure that can be considered are:
Local Service Desk: to meet local business needs – is practical only until multiple locations requiring support services are involved
Central Service Desk: for organizations having multiple locations – reduces operational costs and improves usage of available resources
Virtual Service Desk: for organizations having multi-country locations – can be situated and accessed from anywhere in the world due to advances in network performance and telecommunications, reducing operational costs and improving usage of available resources
[edit] Incident Management
The goal of Incident Management is to restore normal service operation as quickly as possible and minimize the adverse effect on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. ‘Normal service operation’ is defined here as service operation within Service Level Agreement (SLA) limits.
Main article: Incident Management (ITSM)
[edit] Software Asset Management
Software asset management (SAM) is the practice of integrating people, processes and technology to allow software licenses and usage to be systematically tracked, evaluated and managed. The goal of SAM is to reduce IT expenditures, human resource overhead and risks inherent in owning and managing software assets.
SAM includes maintaining software license compliance; tracking the inventory and usage of software assets; and maintaining standard policies and procedures surrounding the definition, deployment, configuration, use and retirement of software assets. SAM represents the software component of IT asset management, which also includes hardware asset management (to which SAM is intrinsicly linked by the concept that without effective inventory hardware controls, efforts to control the software thereon will be significantly inhibited).
Main article: Software Asset Management
[edit] Problem Management
The goal of ‘Problem Management’ is to resolve the root cause of incidents and thus to minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors. A `problem’ is an unknown underlying cause of one or more incidents, and a `known error’ is a problem that is successfully diagnosed and for which either a work-around or a permanent resolution has been identified. The CCTA defines problems and known errors as follows:
A problem is a condition often identified as a result of multiple Incidents that exhibit common symptoms. Problems can also be identified from a single significant Incident, indicative of a single error, for which the cause is unknown, but for which the impact is significant.
A known error is a condition identified by successful diagnosis of the root cause of a problem, and the subsequent development of a Work-around.
Problem management is different from incident management. The principal purpose of problem management is to find and resolve the root cause of a problem and prevention of incidents; the purpose of incident management is to return the service to normal level as soon as possible, with smallest possible business impact.
The problem management process is intended to reduce the number and severity of incidents and problems on the business, and report it in documentation to be available for the first-line and second line of the help desk. The proactive process identifies and resolves problems before incidents occur. These activities are:
Trend analysis;
Targeting support action;
Providing information to the organization.
The Error Control Process is an iterative process to diagnose known errors until they are eliminated by the successful implementation of a change under the control of the Change Management process.
The Problem Control Process aims to handle problems in an efficient way. Problem control identifies the root cause of incidents and reports it to the service desk. Other activities are:
Problem identification and recording;
Problem classification;
Problem investigation and diagnosis.
The standard technique for identifying the root cause of a problem is to use an Ishikawa diagram, also referred to as a cause-and-effect diagram, tree diagram, or fishbone diagram. An Ishikawa diagram is typically the result of a brainstorming session in which members of a group offer ideas to improve a product. For problem-solving, the goal will be to find the cause and effect of the problem.
Ishikawa diagrams can be defined in a meta-model.
First there is the main subject, which is the backbone of the diagram that we are trying to solve or improve. The main subject is derived from a cause. The relationship between a cause and an effect is a double relation: an effect is a result of a cause, and the cause is the root of an effect. But there is just one effect for several causes and one cause for several effects.
[edit] Configuration Management
Configuration Management is a process that tracks all of the individual Configuration Items (CI) in a system.
Main article: Configuration Management (ITSM)
[edit] Change Management
The goal of Change Management is to ensure that standardized methods and procedures are used for efficient handling of all changes, in order to minimize the impact of change-related incidents and to improve day-to-day operations.
Main article: Change Management (ITSM)
A change is �an event that results in a new status of one or more configuration items (CI’s)� approved by management, cost effective, enhances business process changes (fixes) – with a minimum risk to IT infrastructure.
The main aims of Change Management are:
Minimal disruption of services
Reduction in back-out activities
Economic utilization of resources involved in the change
[edit] Change Management Terminology
Change: the addition, modification or removal of CIs
Request for Change (RFC): form used to record details of a request for a change and is sent as an input to Change Management by the Change Requestor
Forward Schedule of Changes (FSC): schedule that contains details of all the forthcoming Changes
[edit] Release Management
Release Management is used for platform-independent and automated distribution of software and hardware, including license controls across the entire IT infrastructure. Proper software and hardware control ensures the availability of licensed, tested, and version-certified software and hardware, which will function as intended when introduced into the existing infrastructure. Quality control during the development and implementation of new hardware and software is also the responsibility of Release Management. This guarantees that all software meets the demands of the business processes. The goals of release management are:
Plan the rollout of software
Design and implement procedures for the distribution and installation of changes to IT systems
Effectively communicate and manage expectations of the customer during the planning and rollout of new releases
Control the distribution and installation of changes to IT systems
The focus of release management is the protection of the live environment and its services through the use of formal procedures and checks.
Release Categories
A Release consists of the new or changed software and/or hardware required to implement approved changes
Releases are categorized as:
Major software releases and hardware upgrades, normally containing large amounts of new functionality, some of which may make intervening fixes to problems redundant. A major upgrade or release usually supersedes all preceding minor upgrades, releases and emergency fixes.
Minor software releases and hardware upgrades, normally containing small enhancements and fixes, some of which may have already been issued as emergency fixes. A minor upgrade or release usually supersedes all preceding emergency fixes.
Emergency software and hardware fixes, normally containing the corrections to a small number of known problems.
Releases can be divided based on the release unit into:
Delta Release: is a release of only that part of the software which has been changed. For example, security patches.
Full Release: means that the entire software program will be deployed. For example, a new version of an existing application.
Packaged Release: is a combination of many changes. For example, an operating system image which also contains specific applications.
[edit] Service Delivery
The Service Delivery [10] discipline is primarily concerned with the proactive and forward-looking services that the business requires of its ICT provider in order to provide adequate support to the business users. It is focused on the business as the customer of the ICT services (compare with: Service Support). The discipline consists of the following processes, explained in subsections below:
Service Level Management
Capacity Management
IT Service Continuity Management
Availability Management
Financial Management
[edit] Service Level Management
Service Level Management provides for continual identification, monitoring and review of the levels of IT services specified in the service level agreements (SLAs). Service Level Management ensures that arrangements are in place with internal IT Support Providers and external suppliers in the form of Operational Level Agreements (OLAs) and Underpinning Contracts (UCs). The process involves assessing the impact of change upon service quality and SLAs. The service level management process is in close relation with the operational processes to control their activities. The central role of Service Level Management makes it the natural place for metrics to be established and monitored against a benchmark.
Service Level Management is the primary interface with the customer (as opposed to the user, who is serviced by the Service Desk). Service Level Management is responsible for
ensuring that the agreed IT services are delivered when and where they are supposed to be
liaising with Availability Management, Capacity Management, Incident Management and Problem Management to ensure that the required levels and quality of service are achieved within the resources agreed with Financial Management
producing and maintaining a Service Catalog (a list of standard IT service options and agreements made available to customers)
ensuring that appropriate IT Service Continuity plans have been made to support the business and its continuity requirements.
The Service Level Manager relies on all the other areas of the Service Delivery process to provide the necessary support which ensures the agreed services are provided in a cost effective, secure and efficient manner.
[edit] Capacity Management
Capacity Management supports the optimum and cost effective provision of IT services by helping organizations match their IT resources to the business demands. The high-level activities are Application Sizing, Workload Management, Demand Management, Modeling, Capacity Planning, Resource Management, and Performance Management.
[edit] IT Service Continuity Management
IT Service Continuity Management helps to ensure the availability and rapid restoration of IT services in the event of a disaster. The high level activities are Risk Analysis, Contingency Plan Management, Contingency Plan Testing, and Risk Management.
[edit] Availability Management
Availability Management allows organizations to sustain the IT service availability in order to support the business at a justifiable cost. The high-level activities are Realize Availability Requirements, Compile Availability Plan, Monitor Availability, and Monitor Maintenance Obligations.
Availability Management is the ability of an IT component to perform at an agreed level over a period of time.
Reliability: how reliable is the service? Ability of an IT component to perform at an agreed level at described conditions.
Maintainability: The ability of an IT Component to remain in, or be restored to an operational state.
Serviceability: The ability for an external supplier to maintain the availability of component or function under a third party contract.
Resilience: A measure of freedom from operational failure and a method of keeping services reliable. One popular method of resilience is redundancy.
Security: A service may have associated data. Security refers to the confidentiality, integrity, and availability of that data. Availability gives us the clear overview of the end to -end availability of the system
[edit] Financial Management for IT Services
Main article: Financial Management
[edit] Planning to implement service management
Main article: ITIL Planning to implement service management
The ITIL discipline – Planning To Implement Service Management [11] attempts to provide practitioners with a framework for the alignment of business needs and IT provision requirements. The processes and approaches incorporated within the guidelines suggest the development of a Continuous Service Improvement Programme (CSIP) as the basis for implementing other ITIL disciplines as projects within a controlled programme of work. Planning To Implement Service Management is mainly focused on the Service Management processes, but is also generically applicable to other ITIL disciplines.
create vision
analyze organization
set goals
implement IT service management
[edit] Security Management
Main article: ITIL Security Management
The ITIL-process Security Management [12] describes the structured fitting of information security in the management organization. ITIL Security Management is based on the code of practice for information security management also known as ISO/IEC 17799.
A basic concept of the Security Management is the information security. The primary goal of information security is to guarantee safety of the information. Safety is to be protected against risks. Security is the means to be safe against risks. When protecting information it is the value of the information that has to be protected. These values are stipulated by the confidentiality, integrity and availability. Inferred aspects are privacy, anonymity and verifiability.
The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security but weak in areas such as software/application security and logical security in the ICT infrastructure.
[edit] ICT Infrastructure Management
ICT Infrastructure Management [13] processes recommend best practice for requirements analysis, planning, design, deployment and ongoing operations management and technical support of an ICT Infrastructure. (”ICT” is an acronym for “Information and Communication Technology”.)
The Infrastructure Management processes describe those processes within ITIL that directly relate to the ICT equipment and software that is involved in providing ICT services to customers.
ICT Design and Planning
ICT Deployment
ICT Operations
ICT Technical Support
These disciplines are less well understood than those of Service Management and therefore often some of their content is believed to be covered ‘by implication’ in Service Management disciplines.
[edit] ICT Design and Planning
ICT Design and Planning provides a framework and approach for the Strategic and Technical Design and Planning of ICT infrastructures. It includes the necessary combination of Business (and overall IS) strategy, with technical design and architecture. ICT Design and Planning drives both the Procurement of new ICT solutions through the production of Statements of Requirement (”SOR”) and Invitations to Tender (”ITT”) and is responsible for the initiation and management of ICT Programmes for strategic business change. Key Outputs from Design and Planning are:
ICT Strategies, Policies and Plans
The ICT Overall Architecture & Management Architecture
Business Cases, Feasibility Studies, ITTs and SORs
[edit] ICT Deployment Management
ICT Deployment provides a framework for the successful management of design, build, test and roll-out (deploy) projects within an overall ICT programme. It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing.
[edit] ICT Operations Management
ICT Operations Management provides the day-to-day technical supervision of the ICT infrastructure. Often confused with the role of Incident Management from Service Support, Operations is more technical and is concerned not solely with Incidents reported by users, but with Events generated by or recorded by the Infrastructure. ICT Operations may often work closely alongside Incident Management and the Service Desk, which are not-necessarily technical in order to provide an ‘Operations Bridge’. Operations, however should primarily work from documented processes and procedures and should be concerned with a number of specific sub-processes, such as: Output Management, Job Scheduling, Backup and Restore, Network Monitoring/Management, System Monitoring/Management, Database Monitoring/Management Storage Monitoring/Management. Operations are responsible for:
A stable, secure ICT infrastructure
A current, up to date Operational Documentation Library (”ODL”)
A log of all operational Events
Maintenance of operational monitoring and management tools.
Operational Scripts
Operational Procedures
[edit] ICT Technical Support
ICT Technical Support is the specialist technical function for infrastructure within ICT. Primarily as a support to other processes, both in Infrastructure Management and Service Management, Technical Support provides a number of specialist functions: Research and Evaluation, Market Intelligence (particularly for Design and Planning and Capacity Management), Proof of Concept and Pilot engineering, specialist technical expertise (particularly to Operations and Problem Management), creation of documentation (perhaps for the Operational Documentation Library or Known Error Database).
[edit] The Business Perspective
The Business Perspective is the name given to the collection of best practices[14] that is suggested to address some of the issues often encountered in understanding and improving IT service provision, as a part of the entire business requirement for high IS quality management. These issues are:
Business Continuity Management describes the responsibilities and opportunities available to the business manager to improve what is, in most organizations one of the key contributing services to business efficiency and effectiveness.
Surviving Change. IT infrastructure changes can impact the manner in which business is conducted or the continuity of business operations. It is important that business managers take notice of these changes and ensure that steps are taken to safeguard the business from adverse side effects.
Transformation of business practice through radical change helps to control IT and to integrate it with the business.
Partnerships and outsourcing
This volume is related to the topics of IT Governance and IT Portfolio Management.
[edit] Application Management
ITIL Application Management[15] set encompasses a set of best practices proposed to improve the overall quality of IT software development and support through the life-cycle of software development projects, with particular attention to gathering and defining requirements that meet business objectives.
This volume is related to the topics of Software Engineering and IT Portfolio Management.
[edit] Small-Scale Implementation
ITIL Small-Scale Implementation [16] provides an approach to the implementation of the ITIL framework for those with smaller IT units or departments. It is primarily an auxiliary work, covering many of the same best practice guidelines as Planning To Implement Service Management, Service Support and Service Delivery but provides additional guidance on the combination of roles and responsibilities and avoiding conflict between ITIL priorities.
[edit] Criticisms of ITIL
ITIL has been criticized on several fronts, including:
The books are not affordable for non-commercial users
Accusations that many ITIL advocates think ITIL is “a holistic, all-encompassing framework for IT governance”;
Accusations that proponents of ITIL indoctrinate the methodology with ‘religious zeal’ at the expense of pragmatism.
As Jan van Bon (author and editor of many IT Service Management publications) notes,
There is a lot of confusion about ITIL, stemming from all kinds of misunderstandings about its nature. ITIL is, as the OGC states, a set of best practices. The OGC doesn�t claim that ITIL�s best practices describe pure processes. The OGC also doesn�t claim that ITIL is a framework, designed as one coherent model. That is what most of its users make of it, probably because they have such a great need for such a model…[17]
CIO Magazine columnist Dean Meyer has also presented some cautionary views of ITIL,[18] including five pitfalls such as “becoming a slave to outdated definitions” and “Letting ITIL become religion.” As he notes, “…it doesn’t describe the complete range of processes needed to be world class. It’s focused on … managing ongoing services.”
The quality of the library’s volumes is seen to be uneven. For example, van Herwaarden and Grift note, �the consistency that characterized the service support processes � is largely missing in the service delivery books.”[19]
In a 2004 survey designed by Noel Bruton (author of ‘How to Manage the IT Helpdesk’ and ‘Managing the IT Services Process’), ITIL adopting organizations were asked to relate their actual experiences in having implemented ITIL. Seventy-seven percent of survey respondents either agreed or strongly agreed that “ITIL does not have all the answers”. ITIL exponents accept this, citing ITIL’s stated intention to be non-prescriptive, expecting that organizations will have to engage ITIL processes with their existing overall process model. Bruton notes that the claim to non-prescriptiveness must be at best one of scale rather than absolute intention, for the very description of a certain set of processes is in itself a form of prescription. (Survey “The ITIL Experience – Has It Been Worth It”, author Bruton Consultancy 2004, published by Helpdesk Institute Europe, The Helpdesk and IT Support Show and Hornbill Software.)
The BOFH notes that ITIL manuals are like kryptonite to enthusiasm.” [20]
[edit] See also
Business Application Optimization (BAO, Macro 4)
Enterprise Architecture
IT Governance
IT Service Management
IBM Tivoli Unified Process (ITUP)
Microsoft Operations Framework (MOF)
Run Book Automation (RBA)
Stratavia Data Palette
Performance engineering
enhanced Telecom Operations Map (eTOM)
Grey Area Diagnosis
PRINCE2
[edit] References
^ Office of Government Commerce (2006). Best Practice portfolio: new contracts awarded for publishing and accreditation services (HTML). Retrieved on 2006-09-19.
^ IBM Global Services (2004). IBM and the IT Infrastructure Library (PDF). Retrieved on 2006-05-31.
^ IBM Global Services (2003). IBM’s commitment to ITIL (archived) (HTML). Retrieved on 2007-03-04.
^ Van Schaik, E. A. (1985). A Management System for the Information Business. Englewood Cliffs, NJ, Prentice-Hall, Inc. ISBN 0-13-549965-8
^ Van Schaik, E. A. (2006 2nd Ed.). A Management system for the Information Business. Red Swan Publishing. ISBN 1933703032
^ Nolan, Richard, 1974, 1982. Managing the Data Resource Function. St. Paul, Minnesota, West Publishing. ISBN 0829900039 (1982 ed.)
^ Office of Government Commerce. ITIL Refresh Statement. Retrieved February 13, 2006.
^ Office of Government Commerce (UK)CCTA and OGC. Retrieved May 5, 2005.
^ Office of Government Commerce (2000). Service Support. The Stationery Office. ISBN 0-11-330015-8.
^ Office of Government Commerce (2001). Service Delivery, IT Infrastructure Library. The Stationery Office. ISBN 0-11-330017-4.
^ Office of Government Commerce (2002). Planning To Implement Service Management. The Stationery Office. ISBN 0-11-330877-9.
^ Cazemier, Jacques A.; Overbeek, Paul L.; Peters, Louk M. (2000). Security Management. The Stationery Office. ISBN 0-11-330014-X.
^ Office of Government Commerce (2002). ICT Infrastructure Management. The Stationery Office. ISBN 0-11-330865-5.
^ Office of Government Commerce (2005). The Business Perspective. The Stationery Office. ISBN 0-11-330894-9.
^ Office of Government Commerce (2002). Application Management. The Stationery Office. ISBN 0-11-330866-3.
^ Office of Government Commerce (2005). ITIL Small Scale Implementation. The Stationery Office. ISBN 0-11-330980-5.
^ van Bon, J.(Editor) (2002). The guide to IT service management. Addison Wesley. ISBN 0-201-73792-2.
^ Meyer, Dean, 2005. “Beneath the Buzz: ITIL”, CIO Magazine, March 31, 2005
^ van Herwaarden, H. and F. Grift (2002). “IPW(tm) and the IPW Stadia Model(tm) (IPWSM)”. The guide to IT service management. J. Van Bon. London, Addison-Wesley: 97-115.
^ BOFH, Episode 34 “BOFH: Skip diplomacy”, The Register October 5, 2005
ITIL is published in a series of books, each of which cover an IT management topic. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom’s Office of Government Commerce (OGC). ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that can be tailored to any IT organization.
Contents [hide]
1 Certification
2 ITIL History
2.1 Precursors
2.2 Development
3 ITIL alternatives
4 Overview of the ITIL 2 library
5 Overview of the ITIL v3 library
6 Details of the ITIL v2 framework
6.1 Service Support
6.1.1 Service Desk / Service Request Management
6.1.2 Incident Management
6.1.3 Software Asset Management
6.1.4 Problem Management
6.1.5 Configuration Management
6.1.6 Change Management
6.1.6.1 Change Management Terminology
6.1.7 Release Management
6.2 Service Delivery
6.2.1 Service Level Management
6.2.2 Capacity Management
6.2.3 IT Service Continuity Management
6.2.4 Availability Management
6.2.5 Financial Management for IT Services
6.3 Planning to implement service management
6.4 Security Management
6.5 ICT Infrastructure Management
6.5.1 ICT Design and Planning
6.5.2 ICT Deployment Management
6.5.3 ICT Operations Management
6.5.4 ICT Technical Support
6.6 The Business Perspective
6.7 Application Management
6.8 Small-Scale Implementation
7 Criticisms of ITIL
8 See also
9 References
10 External links
[edit] Certification
An ITIL Foundation certificate pin.ITIL certifications are managed by the ITIL Certification Management Board (ICMB) which is composed of the OGC, IT Service Management Forum (itSMF) International and two examinations institutes: EXIN (based in the Netherlands) and ISEB (based in the UK).
The EXIN and ISEB administer exams and award qualifications at Foundation, Practitioner and Manager/Masters level currently in ‘ITIL Service Management’, ‘ITIL Application Management’ and ‘ICT Infrastructure Management’ respectively.
A voluntary registry of ITIL-certified practitioners is operated by the ITIL Certification Register.
Organizations or a management system may not be certified as “ITIL-compliant”. However an organization that has implemented ITIL guidance in ITSM may be able to achieve compliance with and seek certification under ISO/IEC 20000.
On July 20, 2006, the OGC signed a contract with the APM Group to be its commercial partner for ITIL accreditation from January 1, 2007.[1] The OGC’s failure to further formalize institutional relationships with the itSMF as part of these activities has been controversial.[citation needed]
[edit] ITIL History
[edit] Precursors
Many of the concepts did not originate within the original UK Government’s Central Computer and Telecommunications Agency (CCTA) project to develop ITIL. According to IBM:
In the early 1980s, IBM documented the original Systems Management concepts in a four-volume series called A Management System for Information Systems. These widely accepted yellow books, … were key inputs to the original set of ITIL books.”[2][3]
The primary author of the IBM yellow books was Edward A. Van Schaik, who compiled them into the 1985 book A Management System for the Information Business[4] (since updated with a 2006 re-issue by Red Swan Publishing[5]). In the 1985 work, Van Schaik in turn references a 1974 Richard L. Nolan work, Managing the Data Resource Function[6] which may be the earliest known systematic English-language treatment of the topic of large scale IT management (as opposed to technological implementation).
[edit] Development
What is now called ITIL version 1, developed under the auspices of the CCTA, was titled “Government Information Technology Infrastructure Management Methodology” (GITMM) and over several years eventually expanded to 31 volumes in a project initially directed by Peter Skinner and John Stewart at the CCTA. The publications were retitled primarily as a result of the desire (by Roy Dibble of CCTA) that the publications be seen as guidance and not as a formal method and as a result of growing interest from outside of the UK Government.
During the late 1980s the CCTA was under sustained attack, both from IT companies who wanted to take over the central Government consultancy service it provided, and from other Government departments who wanted to break free of its oversight. Eventually CCTA succumbed and the concept of a central driving IT authority for the UK Government was lost. This meant that adoption of CCTA guidance such as ITIL was delayed, as various other departments fought to take over new responsibilities.
In some cases this guidance was lost permanently. For instance, the CCTA IT Security and Privacy group provided the CCTA IT Security Library input to GITMM, but when CCTA was broken up the security service appropriated this work and suppressed it as part of their turf war over security responsibilities.
Although developed during the 1980s, for the reasons mentioned above ITIL was not widely adopted until the mid 1990s. This wider adoption and awareness has led to a number of standards, including ISO/IEC 20000 which is an international standard covering the IT Service Management elements of ITIL. ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), the Capability Maturity Model (CMM/CMMI), and is often linked with IT governance through Control Objectives for Information and related Technology (COBIT).
In December 2005, the OGC issued notice of an ITIL refresh,[7] commonly known as ITIL v3, which became available in May 2007. ITIL v3 initially includes five core texts:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
These publications update much of the current v2 and extend the scope of ITIL in the domain of service management.
[edit] ITIL alternatives
IT Service Management as a concept is related but not equivalent to ITIL which, in Version 2, contained a subsection specifically entitled IT Service Management (ITSM). (The five volumes of version 3 have no such demarcated subsection). The combination of the Service Support and Service Delivery volumes are generally equivalent to the scope of the ISO/IEC 20000 standard (previously BS 15000).
Outside of ITIL, other IT Service Management approaches and frameworks exist, including the Enterprise Computing Institute’s library covering general issues of large scale IT management, including various Service Management subjects.
The British Educational Communications and Technology Agency (BECTA) has developed the Framework for ICT Technical Support (FITS) and is based on ITIL, but it is slimmed down for UK primary and secondary schools (which often have very small IT departments). Similarly, The Visible OPS Handbook: Implementing ITIL in 4 Practical and Auditable Steps claims to be based on ITIL but to focus specifically on the biggest “bang for the buck” elements of ITIL.
Organizations that need to understand how ITIL processes link to a broader range of IT processes or need task level detail to guide their service management implementation can use the IBM Tivoli Unified Process (ITUP). Like MOF, ITUP is aligned with ITIL, but is presented as a complete, integrated process model.
Smaller organizations that cannot justify a full ITIL program and materials can gain insight into ITIL from a review of the Microsoft Operations Framework which is based on ITIL but defines a more limited implementation.
The enhanced Telecom Operations Map eTOM published by the TeleManagement Forum offers an alternative framework aimed at telecommunications service providers.
[edit] Overview of the ITIL 2 library
The IT Infrastructure Library originated as a collection of books each covering a specific practice within IT Service Management. After the initial publication, the number of books quickly grew within ITIL v1 to over 30 volumes. In order to make ITIL more accessible (and affordable) to those wishing to explore it, one of the aims of ITIL v2 was to consolidate the publications into logical ’sets’ that grouped related process guidelines into the different aspects of IT management, applications and services.
While the Service Management sets (Service Support and Service Delivery) are by far the most widely used, circulated and understood of ITIL publications, ITIL provides a more comprehensive set of practices as a whole. Proponents believe that using the broader library provides a comprehensive set of guidance to link the technical implementation, operations guidelines and requirements with the strategic management, operations management and financial management of a modern business.
The eight ITIL version 2 books and their disciplines are:
The IT Service Management sets
1. Service Delivery
2. Service Support
Other operational guidance
3. ICT Infrastructure Management
4. Security Management
5. The Business Perspective
6. Application Management
7. Software Asset Management
To assist with the implementation of ITIL practices a further book was published providing guidance on implementation (mainly of Service Management):
8. Planning to Implement Service Management
And this has more recently been supplemented with guidelines for smaller IT units, not included in the original eight publications:
9. ITIL Small-Scale Implementation
ITIL is built around a process-model based view of controlling and managing operations often credited to W. Edwards Deming[citation needed]. The ITIL recommendations were developed in the 1980s by the UK Government’s CCTA in response to the growing dependence on IT and a recognition that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices and duplicating effort within their Information and Communications Technology (ICT) projects resulting in common mistakes and increased costs.[citation needed] In April 2001 the CCTA was merged into the Office of Government Commerce (OGC), an office of the UK Treasury.[8]
One of the primary benefits claimed by proponents of ITIL within the IT community is its provision of common vocabulary, consisting of a glossary of tightly defined and widely agreed terms. A new and enhanced glossary has been developed as a key deliverable of the ITIL v3 (also known as the ITIL Refresh Project).
[edit] Overview of the ITIL v3 library
ITIL v3, published in May 2007, comprises 5 key volumes:
1. Service Strategy
a) Value Creation
-Service Utility
-Service Warrenty
b)Service Assets
-Capabilities
-Resources
c) Service Provider Types
-Type 1-Internal Service Provider
-Type 2-Shared Service Group
-Type 3-External Service Provider
d) Service Structures
e) Service Strategy Funditmentals
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement
[edit] Details of the ITIL v2 framework
[edit] Service Support
The Service Support[9] ITIL discipline is focused on the User of the ICT services and is primarily concerned with ensuring that they have access to the appropriate services to support the business functions.
To a business, customers and users are the entry point to the process model. They get involved in service support by:
Asking for changes
Needing communication, updates
Having difficulties, queries.
The service desk is the single contact point for the customers to record their problems. It will try to resolve it, if there is a direct solution or will create an incident. Incidents initiate a chain of processes: Incident Management, Problem Management, Change Management, Release Management and Configuration Management (see following sections for details). This chain of processes is tracked using the Configuration Management Database (CMDB), which records each process, and creates output documents for traceability (Quality Management).
[edit] Service Desk / Service Request Management
The Service Desk function is the single point of contact between users and IT Service Management.
Main article: Service Desk (ITSM)
Tasks include handling incidents and requests, and providing an interface for other ITSM processes.
Single Point of Contact (SPOC) and not necessarily the First Point of Contact (FPOC)
There is a single point of entry and exit
Easier for Customers
Data Integrity
Communication channel is streamlined
The primary functions of the Service Desk are:
Incident Control: life cycle management of all Service Requests
Communication: keeping the customer informed of progress and advising on workarounds
The Service Desk function is known under various names .
Call Centre: main emphasis on professionally handling large call volumes of telephone-based transactions
Help Desk: manage, co-ordinate and resolve incidents as quickly as possible
Service Desk: not only handles incidents, problems and questions but also provides an interface for other activities such as change requests, maintenance contracts, software licenses, Service Level Management, Configuration Management, Availability Management, Financial Management and IT Services Continuity Management
The three types of structure that can be considered are:
Local Service Desk: to meet local business needs – is practical only until multiple locations requiring support services are involved
Central Service Desk: for organizations having multiple locations – reduces operational costs and improves usage of available resources
Virtual Service Desk: for organizations having multi-country locations – can be situated and accessed from anywhere in the world due to advances in network performance and telecommunications, reducing operational costs and improving usage of available resources
[edit] Incident Management
The goal of Incident Management is to restore normal service operation as quickly as possible and minimize the adverse effect on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. ‘Normal service operation’ is defined here as service operation within Service Level Agreement (SLA) limits.
Main article: Incident Management (ITSM)
[edit] Software Asset Management
Software asset management (SAM) is the practice of integrating people, processes and technology to allow software licenses and usage to be systematically tracked, evaluated and managed. The goal of SAM is to reduce IT expenditures, human resource overhead and risks inherent in owning and managing software assets.
SAM includes maintaining software license compliance; tracking the inventory and usage of software assets; and maintaining standard policies and procedures surrounding the definition, deployment, configuration, use and retirement of software assets. SAM represents the software component of IT asset management, which also includes hardware asset management (to which SAM is intrinsicly linked by the concept that without effective inventory hardware controls, efforts to control the software thereon will be significantly inhibited).
Main article: Software Asset Management
[edit] Problem Management
The goal of ‘Problem Management’ is to resolve the root cause of incidents and thus to minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors. A `problem’ is an unknown underlying cause of one or more incidents, and a `known error’ is a problem that is successfully diagnosed and for which either a work-around or a permanent resolution has been identified. The CCTA defines problems and known errors as follows:
A problem is a condition often identified as a result of multiple Incidents that exhibit common symptoms. Problems can also be identified from a single significant Incident, indicative of a single error, for which the cause is unknown, but for which the impact is significant.
A known error is a condition identified by successful diagnosis of the root cause of a problem, and the subsequent development of a Work-around.
Problem management is different from incident management. The principal purpose of problem management is to find and resolve the root cause of a problem and prevention of incidents; the purpose of incident management is to return the service to normal level as soon as possible, with smallest possible business impact.
The problem management process is intended to reduce the number and severity of incidents and problems on the business, and report it in documentation to be available for the first-line and second line of the help desk. The proactive process identifies and resolves problems before incidents occur. These activities are:
Trend analysis;
Targeting support action;
Providing information to the organization.
The Error Control Process is an iterative process to diagnose known errors until they are eliminated by the successful implementation of a change under the control of the Change Management process.
The Problem Control Process aims to handle problems in an efficient way. Problem control identifies the root cause of incidents and reports it to the service desk. Other activities are:
Problem identification and recording;
Problem classification;
Problem investigation and diagnosis.
The standard technique for identifying the root cause of a problem is to use an Ishikawa diagram, also referred to as a cause-and-effect diagram, tree diagram, or fishbone diagram. An Ishikawa diagram is typically the result of a brainstorming session in which members of a group offer ideas to improve a product. For problem-solving, the goal will be to find the cause and effect of the problem.
Ishikawa diagrams can be defined in a meta-model.
First there is the main subject, which is the backbone of the diagram that we are trying to solve or improve. The main subject is derived from a cause. The relationship between a cause and an effect is a double relation: an effect is a result of a cause, and the cause is the root of an effect. But there is just one effect for several causes and one cause for several effects.
[edit] Configuration Management
Configuration Management is a process that tracks all of the individual Configuration Items (CI) in a system.
Main article: Configuration Management (ITSM)
[edit] Change Management
The goal of Change Management is to ensure that standardized methods and procedures are used for efficient handling of all changes, in order to minimize the impact of change-related incidents and to improve day-to-day operations.
Main article: Change Management (ITSM)
A change is �an event that results in a new status of one or more configuration items (CI’s)� approved by management, cost effective, enhances business process changes (fixes) – with a minimum risk to IT infrastructure.
The main aims of Change Management are:
Minimal disruption of services
Reduction in back-out activities
Economic utilization of resources involved in the change
[edit] Change Management Terminology
Change: the addition, modification or removal of CIs
Request for Change (RFC): form used to record details of a request for a change and is sent as an input to Change Management by the Change Requestor
Forward Schedule of Changes (FSC): schedule that contains details of all the forthcoming Changes
[edit] Release Management
Release Management is used for platform-independent and automated distribution of software and hardware, including license controls across the entire IT infrastructure. Proper software and hardware control ensures the availability of licensed, tested, and version-certified software and hardware, which will function as intended when introduced into the existing infrastructure. Quality control during the development and implementation of new hardware and software is also the responsibility of Release Management. This guarantees that all software meets the demands of the business processes. The goals of release management are:
Plan the rollout of software
Design and implement procedures for the distribution and installation of changes to IT systems
Effectively communicate and manage expectations of the customer during the planning and rollout of new releases
Control the distribution and installation of changes to IT systems
The focus of release management is the protection of the live environment and its services through the use of formal procedures and checks.
Release Categories
A Release consists of the new or changed software and/or hardware required to implement approved changes
Releases are categorized as:
Major software releases and hardware upgrades, normally containing large amounts of new functionality, some of which may make intervening fixes to problems redundant. A major upgrade or release usually supersedes all preceding minor upgrades, releases and emergency fixes.
Minor software releases and hardware upgrades, normally containing small enhancements and fixes, some of which may have already been issued as emergency fixes. A minor upgrade or release usually supersedes all preceding emergency fixes.
Emergency software and hardware fixes, normally containing the corrections to a small number of known problems.
Releases can be divided based on the release unit into:
Delta Release: is a release of only that part of the software which has been changed. For example, security patches.
Full Release: means that the entire software program will be deployed. For example, a new version of an existing application.
Packaged Release: is a combination of many changes. For example, an operating system image which also contains specific applications.
[edit] Service Delivery
The Service Delivery [10] discipline is primarily concerned with the proactive and forward-looking services that the business requires of its ICT provider in order to provide adequate support to the business users. It is focused on the business as the customer of the ICT services (compare with: Service Support). The discipline consists of the following processes, explained in subsections below:
Service Level Management
Capacity Management
IT Service Continuity Management
Availability Management
Financial Management
[edit] Service Level Management
Service Level Management provides for continual identification, monitoring and review of the levels of IT services specified in the service level agreements (SLAs). Service Level Management ensures that arrangements are in place with internal IT Support Providers and external suppliers in the form of Operational Level Agreements (OLAs) and Underpinning Contracts (UCs). The process involves assessing the impact of change upon service quality and SLAs. The service level management process is in close relation with the operational processes to control their activities. The central role of Service Level Management makes it the natural place for metrics to be established and monitored against a benchmark.
Service Level Management is the primary interface with the customer (as opposed to the user, who is serviced by the Service Desk). Service Level Management is responsible for
ensuring that the agreed IT services are delivered when and where they are supposed to be
liaising with Availability Management, Capacity Management, Incident Management and Problem Management to ensure that the required levels and quality of service are achieved within the resources agreed with Financial Management
producing and maintaining a Service Catalog (a list of standard IT service options and agreements made available to customers)
ensuring that appropriate IT Service Continuity plans have been made to support the business and its continuity requirements.
The Service Level Manager relies on all the other areas of the Service Delivery process to provide the necessary support which ensures the agreed services are provided in a cost effective, secure and efficient manner.
[edit] Capacity Management
Capacity Management supports the optimum and cost effective provision of IT services by helping organizations match their IT resources to the business demands. The high-level activities are Application Sizing, Workload Management, Demand Management, Modeling, Capacity Planning, Resource Management, and Performance Management.
[edit] IT Service Continuity Management
IT Service Continuity Management helps to ensure the availability and rapid restoration of IT services in the event of a disaster. The high level activities are Risk Analysis, Contingency Plan Management, Contingency Plan Testing, and Risk Management.
[edit] Availability Management
Availability Management allows organizations to sustain the IT service availability in order to support the business at a justifiable cost. The high-level activities are Realize Availability Requirements, Compile Availability Plan, Monitor Availability, and Monitor Maintenance Obligations.
Availability Management is the ability of an IT component to perform at an agreed level over a period of time.
Reliability: how reliable is the service? Ability of an IT component to perform at an agreed level at described conditions.
Maintainability: The ability of an IT Component to remain in, or be restored to an operational state.
Serviceability: The ability for an external supplier to maintain the availability of component or function under a third party contract.
Resilience: A measure of freedom from operational failure and a method of keeping services reliable. One popular method of resilience is redundancy.
Security: A service may have associated data. Security refers to the confidentiality, integrity, and availability of that data. Availability gives us the clear overview of the end to -end availability of the system
[edit] Financial Management for IT Services
Main article: Financial Management
[edit] Planning to implement service management
Main article: ITIL Planning to implement service management
The ITIL discipline – Planning To Implement Service Management [11] attempts to provide practitioners with a framework for the alignment of business needs and IT provision requirements. The processes and approaches incorporated within the guidelines suggest the development of a Continuous Service Improvement Programme (CSIP) as the basis for implementing other ITIL disciplines as projects within a controlled programme of work. Planning To Implement Service Management is mainly focused on the Service Management processes, but is also generically applicable to other ITIL disciplines.
create vision
analyze organization
set goals
implement IT service management
[edit] Security Management
Main article: ITIL Security Management
The ITIL-process Security Management [12] describes the structured fitting of information security in the management organization. ITIL Security Management is based on the code of practice for information security management also known as ISO/IEC 17799.
A basic concept of the Security Management is the information security. The primary goal of information security is to guarantee safety of the information. Safety is to be protected against risks. Security is the means to be safe against risks. When protecting information it is the value of the information that has to be protected. These values are stipulated by the confidentiality, integrity and availability. Inferred aspects are privacy, anonymity and verifiability.
The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security but weak in areas such as software/application security and logical security in the ICT infrastructure.
[edit] ICT Infrastructure Management
ICT Infrastructure Management [13] processes recommend best practice for requirements analysis, planning, design, deployment and ongoing operations management and technical support of an ICT Infrastructure. (”ICT” is an acronym for “Information and Communication Technology”.)
The Infrastructure Management processes describe those processes within ITIL that directly relate to the ICT equipment and software that is involved in providing ICT services to customers.
ICT Design and Planning
ICT Deployment
ICT Operations
ICT Technical Support
These disciplines are less well understood than those of Service Management and therefore often some of their content is believed to be covered ‘by implication’ in Service Management disciplines.
[edit] ICT Design and Planning
ICT Design and Planning provides a framework and approach for the Strategic and Technical Design and Planning of ICT infrastructures. It includes the necessary combination of Business (and overall IS) strategy, with technical design and architecture. ICT Design and Planning drives both the Procurement of new ICT solutions through the production of Statements of Requirement (”SOR”) and Invitations to Tender (”ITT”) and is responsible for the initiation and management of ICT Programmes for strategic business change. Key Outputs from Design and Planning are:
ICT Strategies, Policies and Plans
The ICT Overall Architecture & Management Architecture
Business Cases, Feasibility Studies, ITTs and SORs
[edit] ICT Deployment Management
ICT Deployment provides a framework for the successful management of design, build, test and roll-out (deploy) projects within an overall ICT programme. It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing.
[edit] ICT Operations Management
ICT Operations Management provides the day-to-day technical supervision of the ICT infrastructure. Often confused with the role of Incident Management from Service Support, Operations is more technical and is concerned not solely with Incidents reported by users, but with Events generated by or recorded by the Infrastructure. ICT Operations may often work closely alongside Incident Management and the Service Desk, which are not-necessarily technical in order to provide an ‘Operations Bridge’. Operations, however should primarily work from documented processes and procedures and should be concerned with a number of specific sub-processes, such as: Output Management, Job Scheduling, Backup and Restore, Network Monitoring/Management, System Monitoring/Management, Database Monitoring/Management Storage Monitoring/Management. Operations are responsible for:
A stable, secure ICT infrastructure
A current, up to date Operational Documentation Library (”ODL”)
A log of all operational Events
Maintenance of operational monitoring and management tools.
Operational Scripts
Operational Procedures
[edit] ICT Technical Support
ICT Technical Support is the specialist technical function for infrastructure within ICT. Primarily as a support to other processes, both in Infrastructure Management and Service Management, Technical Support provides a number of specialist functions: Research and Evaluation, Market Intelligence (particularly for Design and Planning and Capacity Management), Proof of Concept and Pilot engineering, specialist technical expertise (particularly to Operations and Problem Management), creation of documentation (perhaps for the Operational Documentation Library or Known Error Database).
[edit] The Business Perspective
The Business Perspective is the name given to the collection of best practices[14] that is suggested to address some of the issues often encountered in understanding and improving IT service provision, as a part of the entire business requirement for high IS quality management. These issues are:
Business Continuity Management describes the responsibilities and opportunities available to the business manager to improve what is, in most organizations one of the key contributing services to business efficiency and effectiveness.
Surviving Change. IT infrastructure changes can impact the manner in which business is conducted or the continuity of business operations. It is important that business managers take notice of these changes and ensure that steps are taken to safeguard the business from adverse side effects.
Transformation of business practice through radical change helps to control IT and to integrate it with the business.
Partnerships and outsourcing
This volume is related to the topics of IT Governance and IT Portfolio Management.
[edit] Application Management
ITIL Application Management[15] set encompasses a set of best practices proposed to improve the overall quality of IT software development and support through the life-cycle of software development projects, with particular attention to gathering and defining requirements that meet business objectives.
This volume is related to the topics of Software Engineering and IT Portfolio Management.
[edit] Small-Scale Implementation
ITIL Small-Scale Implementation [16] provides an approach to the implementation of the ITIL framework for those with smaller IT units or departments. It is primarily an auxiliary work, covering many of the same best practice guidelines as Planning To Implement Service Management, Service Support and Service Delivery but provides additional guidance on the combination of roles and responsibilities and avoiding conflict between ITIL priorities.
[edit] Criticisms of ITIL
ITIL has been criticized on several fronts, including:
The books are not affordable for non-commercial users
Accusations that many ITIL advocates think ITIL is “a holistic, all-encompassing framework for IT governance”;
Accusations that proponents of ITIL indoctrinate the methodology with ‘religious zeal’ at the expense of pragmatism.
As Jan van Bon (author and editor of many IT Service Management publications) notes,
There is a lot of confusion about ITIL, stemming from all kinds of misunderstandings about its nature. ITIL is, as the OGC states, a set of best practices. The OGC doesn�t claim that ITIL�s best practices describe pure processes. The OGC also doesn�t claim that ITIL is a framework, designed as one coherent model. That is what most of its users make of it, probably because they have such a great need for such a model…[17]
CIO Magazine columnist Dean Meyer has also presented some cautionary views of ITIL,[18] including five pitfalls such as “becoming a slave to outdated definitions” and “Letting ITIL become religion.” As he notes, “…it doesn’t describe the complete range of processes needed to be world class. It’s focused on … managing ongoing services.”
The quality of the library’s volumes is seen to be uneven. For example, van Herwaarden and Grift note, �the consistency that characterized the service support processes � is largely missing in the service delivery books.”[19]
In a 2004 survey designed by Noel Bruton (author of ‘How to Manage the IT Helpdesk’ and ‘Managing the IT Services Process’), ITIL adopting organizations were asked to relate their actual experiences in having implemented ITIL. Seventy-seven percent of survey respondents either agreed or strongly agreed that “ITIL does not have all the answers”. ITIL exponents accept this, citing ITIL’s stated intention to be non-prescriptive, expecting that organizations will have to engage ITIL processes with their existing overall process model. Bruton notes that the claim to non-prescriptiveness must be at best one of scale rather than absolute intention, for the very description of a certain set of processes is in itself a form of prescription. (Survey “The ITIL Experience – Has It Been Worth It”, author Bruton Consultancy 2004, published by Helpdesk Institute Europe, The Helpdesk and IT Support Show and Hornbill Software.)
The BOFH notes that ITIL manuals are like kryptonite to enthusiasm.” [20]
[edit] See also
Business Application Optimization (BAO, Macro 4)
Enterprise Architecture
IT Governance
IT Service Management
IBM Tivoli Unified Process (ITUP)
Microsoft Operations Framework (MOF)
Run Book Automation (RBA)
Stratavia Data Palette
Performance engineering
enhanced Telecom Operations Map (eTOM)
Grey Area Diagnosis
PRINCE2
[edit] References
^ Office of Government Commerce (2006). Best Practice portfolio: new contracts awarded for publishing and accreditation services (HTML). Retrieved on 2006-09-19.
^ IBM Global Services (2004). IBM and the IT Infrastructure Library (PDF). Retrieved on 2006-05-31.
^ IBM Global Services (2003). IBM’s commitment to ITIL (archived) (HTML). Retrieved on 2007-03-04.
^ Van Schaik, E. A. (1985). A Management System for the Information Business. Englewood Cliffs, NJ, Prentice-Hall, Inc. ISBN 0-13-549965-8
^ Van Schaik, E. A. (2006 2nd Ed.). A Management system for the Information Business. Red Swan Publishing. ISBN 1933703032
^ Nolan, Richard, 1974, 1982. Managing the Data Resource Function. St. Paul, Minnesota, West Publishing. ISBN 0829900039 (1982 ed.)
^ Office of Government Commerce. ITIL Refresh Statement. Retrieved February 13, 2006.
^ Office of Government Commerce (UK)CCTA and OGC. Retrieved May 5, 2005.
^ Office of Government Commerce (2000). Service Support. The Stationery Office. ISBN 0-11-330015-8.
^ Office of Government Commerce (2001). Service Delivery, IT Infrastructure Library. The Stationery Office. ISBN 0-11-330017-4.
^ Office of Government Commerce (2002). Planning To Implement Service Management. The Stationery Office. ISBN 0-11-330877-9.
^ Cazemier, Jacques A.; Overbeek, Paul L.; Peters, Louk M. (2000). Security Management. The Stationery Office. ISBN 0-11-330014-X.
^ Office of Government Commerce (2002). ICT Infrastructure Management. The Stationery Office. ISBN 0-11-330865-5.
^ Office of Government Commerce (2005). The Business Perspective. The Stationery Office. ISBN 0-11-330894-9.
^ Office of Government Commerce (2002). Application Management. The Stationery Office. ISBN 0-11-330866-3.
^ Office of Government Commerce (2005). ITIL Small Scale Implementation. The Stationery Office. ISBN 0-11-330980-5.
^ van Bon, J.(Editor) (2002). The guide to IT service management. Addison Wesley. ISBN 0-201-73792-2.
^ Meyer, Dean, 2005. “Beneath the Buzz: ITIL”, CIO Magazine, March 31, 2005
^ van Herwaarden, H. and F. Grift (2002). “IPW(tm) and the IPW Stadia Model(tm) (IPWSM)”. The guide to IT service management. J. Van Bon. London, Addison-Wesley: 97-115.
^ BOFH, Episode 34 “BOFH: Skip diplomacy”, The Register October 5, 2005
29 December, 2009
pass4sure HP0-S12
Implementing HP ProLiant ML/DL Servers. : HP0-S12 Exam
Product Description
Exam Number/Code: HP0-S12
Exam Name: Implementing HP ProLiant ML/DL Servers.
“Implementing HP ProLiant ML/DL Servers.”, also known as HP0-S12 exam, is a HP certification.
Preparing for the HP0-S12 exam? Searching HP0-S12 Test Questions, HP0-S12 Practice Exam, HP0-S12 Dumps?
With the complete collection of questions and answers, Pass4sure has assembled to take you through 134 Q&As to your HP0-S12 Exam preparation. In the HP0-S12 exam resources, you will cover every field and category in HP Certification helping to ready you for your successful HP Certification.
Questions and Answers : 134 Q&As
Updated: May 16th , 2008
Question: 1
Which statement is correct regarding Transmit Load Balancing (TLB)?
A. TLB teaming has a maximum of four NICs in a team.
B. TLB requires an 802.3ad-capable switch to support TLB teaming.
C. NICs in TLB do not have Network Fault Tolerance (NFT) capability.
D. TLB can receive at 1000Mb/s (theoretical throughput) using four teamed Gigabit Ethernet
NICs.
Answer: D Question: 2
Which type of memory protection calculates a 72-bit syndrome for every 64 bits of data?
A. Automatic Parity Checking (APC)
B. Error Checking and Correcting (ECC) C. Error Detecting and Correction (EDC)
D. Battery Backed Write Cache (BBWC)
Answer: B Question: 3
Which script is sent securely by CPQLOCFG to iLO over the network?
A. RIBCL
B. RIBdos.vbs C. HPONCFG D. CPQLODOS
Answer: A Question: 4
What is a feature of SATA?
A. PIN efficiency is lower than ATA hard drives.
B. SATA host controllers recognize SCSI protocols.
C. SATA drives are daisy-chained during configuration.
D. It uses the same electrical and physical interfaces as Serial Attached SCSI.
Answer: D Question: 5
Arrange the tasks for iSCSI tunneling in sequential order by dragging and dropping the boxes. The Exhibit button for instructions on how to complete drag and drop items.
Page 1 of 36
TK
Exam Name: Implementing HP ProLiant ML/DL Servers.
Exam Type: HP
Exam Code: HP0-S12 Total Questions: 128
Answer:
Question: 6
A customer requires a Linux file server to be accessed by Windows and UNIX workstations. Which services should be installed to support this requirement? (Select two.)
A. MD B. NFS C. NSS D. SMB E. CUPS F. AutoFS
Answer: B, D Question: 7
A customer wants to connect an MSA30 DB storage solution to a ProLiant DL380 G5 server. Which Smart Array controller is required to connect both MSA connectors?
A. Smart Array 6i
B. Smart Array 641
Page 2 of 36
TK
Exam Name: Implementing HP ProLiant ML/DL Servers.
Exam Type: HP
Exam Code: HP0-S12 Total Questions: 128
C. Smart Array 642
D. Smart Array 6402
Answer: D Question: 8
Which resource gathers information for sizing, recommends tools, and helps to deploy a business solution?
A. ActiveAnswers
B. Product Bulletin
C. Enterprise Configurator
D. Sales Builder for Windows
Answer: A Question: 9
Which advanced memory protection technology avoids unplanned downtime due to a complete memory chip failure?
A. Online Spare
B. Standard ECC C. Advanced ECC
D. Mirrored Memory
Answer: D Question: 10
From which HP resource can you access a set of tools, e-Services and solution sizers to help plan and implement a suitable server solution for a customer?
A. HP Support Center
B. ActiveAnswers website
C. Solutions Programs Portal website
D. Channel Services Network website
E. Support and Troubleshooting website
Answer: B Question: 11
You need to estimate the run time for a UPS solution for some HP ProLiant servers. Which tool accomplishes this task?
A. UPS Sizing Tool
B. Power Distribution Utility
C. Rack and Power Manager
D. UPS Enterprise Configurator
Answer: A Question: 12
What are the preferred methods for multiserver deployment? (Select two.)
A. SmartStart
B. iLO Scripting
Page 3 of 36
TK
Exam Name: Implementing HP ProLiant ML/DL Servers.
Exam Type: HP
Exam Code: HP0-S12 Total Questions: 128
C. Rapid Deployment Pack
D. Insight Control Linux Edition
Answer: C, D Question: 13
Which management protocols can HP SIM use to automatically discover and identify HP servers, desktops, clusters, workstations, and portables? (Select three.)
A. DMI B. ICMP C. IGMP
D. SMTP E. SNMP
Answer: A, B, E Question: 14
Which products are ProLiant Essentials Value Pack options for configuration management?
(Select three.)
A. Automation Pack
B. Rapid Deployment Pack
C. Performance Management Pack
D. Integrated Lights-Out Advanced Pack
E. Remote Direct Memory Access Pack
Answer: B, C, D Question: 15
Which default port number is used with the following link to open HP Systems Insight Manager?
https://: A. 23
B. 2301
C. 2381
D. 50000
Answer: D Question: 16
Which ports must be open when using the HP SIM defaults through a firewall? (Select three.)
A. 22 (SSH) B. 23 (Telnet)
C. 8160 (Patrol)
D. 137 (NETBIOS)
E. 161 (SNMP Agent)
F. 5989 (HTTPS WMI Mapper)
Answer: A, E, F Question: 17
Product Description
Exam Number/Code: HP0-S12
Exam Name: Implementing HP ProLiant ML/DL Servers.
“Implementing HP ProLiant ML/DL Servers.”, also known as HP0-S12 exam, is a HP certification.
Preparing for the HP0-S12 exam? Searching HP0-S12 Test Questions, HP0-S12 Practice Exam, HP0-S12 Dumps?
With the complete collection of questions and answers, Pass4sure has assembled to take you through 134 Q&As to your HP0-S12 Exam preparation. In the HP0-S12 exam resources, you will cover every field and category in HP Certification helping to ready you for your successful HP Certification.
Questions and Answers : 134 Q&As
Updated: May 16th , 2008
Question: 1
Which statement is correct regarding Transmit Load Balancing (TLB)?
A. TLB teaming has a maximum of four NICs in a team.
B. TLB requires an 802.3ad-capable switch to support TLB teaming.
C. NICs in TLB do not have Network Fault Tolerance (NFT) capability.
D. TLB can receive at 1000Mb/s (theoretical throughput) using four teamed Gigabit Ethernet
NICs.
Answer: D Question: 2
Which type of memory protection calculates a 72-bit syndrome for every 64 bits of data?
A. Automatic Parity Checking (APC)
B. Error Checking and Correcting (ECC) C. Error Detecting and Correction (EDC)
D. Battery Backed Write Cache (BBWC)
Answer: B Question: 3
Which script is sent securely by CPQLOCFG to iLO over the network?
A. RIBCL
B. RIBdos.vbs C. HPONCFG D. CPQLODOS
Answer: A Question: 4
What is a feature of SATA?
A. PIN efficiency is lower than ATA hard drives.
B. SATA host controllers recognize SCSI protocols.
C. SATA drives are daisy-chained during configuration.
D. It uses the same electrical and physical interfaces as Serial Attached SCSI.
Answer: D Question: 5
Arrange the tasks for iSCSI tunneling in sequential order by dragging and dropping the boxes. The Exhibit button for instructions on how to complete drag and drop items.
Page 1 of 36
TK
Exam Name: Implementing HP ProLiant ML/DL Servers.
Exam Type: HP
Exam Code: HP0-S12 Total Questions: 128
Answer:
Question: 6
A customer requires a Linux file server to be accessed by Windows and UNIX workstations. Which services should be installed to support this requirement? (Select two.)
A. MD B. NFS C. NSS D. SMB E. CUPS F. AutoFS
Answer: B, D Question: 7
A customer wants to connect an MSA30 DB storage solution to a ProLiant DL380 G5 server. Which Smart Array controller is required to connect both MSA connectors?
A. Smart Array 6i
B. Smart Array 641
Page 2 of 36
TK
Exam Name: Implementing HP ProLiant ML/DL Servers.
Exam Type: HP
Exam Code: HP0-S12 Total Questions: 128
C. Smart Array 642
D. Smart Array 6402
Answer: D Question: 8
Which resource gathers information for sizing, recommends tools, and helps to deploy a business solution?
A. ActiveAnswers
B. Product Bulletin
C. Enterprise Configurator
D. Sales Builder for Windows
Answer: A Question: 9
Which advanced memory protection technology avoids unplanned downtime due to a complete memory chip failure?
A. Online Spare
B. Standard ECC C. Advanced ECC
D. Mirrored Memory
Answer: D Question: 10
From which HP resource can you access a set of tools, e-Services and solution sizers to help plan and implement a suitable server solution for a customer?
A. HP Support Center
B. ActiveAnswers website
C. Solutions Programs Portal website
D. Channel Services Network website
E. Support and Troubleshooting website
Answer: B Question: 11
You need to estimate the run time for a UPS solution for some HP ProLiant servers. Which tool accomplishes this task?
A. UPS Sizing Tool
B. Power Distribution Utility
C. Rack and Power Manager
D. UPS Enterprise Configurator
Answer: A Question: 12
What are the preferred methods for multiserver deployment? (Select two.)
A. SmartStart
B. iLO Scripting
Page 3 of 36
TK
Exam Name: Implementing HP ProLiant ML/DL Servers.
Exam Type: HP
Exam Code: HP0-S12 Total Questions: 128
C. Rapid Deployment Pack
D. Insight Control Linux Edition
Answer: C, D Question: 13
Which management protocols can HP SIM use to automatically discover and identify HP servers, desktops, clusters, workstations, and portables? (Select three.)
A. DMI B. ICMP C. IGMP
D. SMTP E. SNMP
Answer: A, B, E Question: 14
Which products are ProLiant Essentials Value Pack options for configuration management?
(Select three.)
A. Automation Pack
B. Rapid Deployment Pack
C. Performance Management Pack
D. Integrated Lights-Out Advanced Pack
E. Remote Direct Memory Access Pack
Answer: B, C, D Question: 15
Which default port number is used with the following link to open HP Systems Insight Manager?
https://: A. 23
B. 2301
C. 2381
D. 50000
Answer: D Question: 16
Which ports must be open when using the HP SIM defaults through a firewall? (Select three.)
A. 22 (SSH) B. 23 (Telnet)
C. 8160 (Patrol)
D. 137 (NETBIOS)
E. 161 (SNMP Agent)
F. 5989 (HTTPS WMI Mapper)
Answer: A, E, F Question: 17
28 December, 2009
Pass4sure Microsoft TS Exam 70-633 v2.73
TS:MS Office Project Server 2007, Managing Projects : 70-633 Exam
Exam Number/Code: 70-633
Exam Name: TS:MS Office Project Server 2007, Managing Projects
“TS:MS Office Project Server 2007, Managing Projects”, also known as 70-633 exam, is a Microsoft certification.
Preparing for the 70-633 exam? Searching 70-633 Test Questions, 70-633 Practice Exam, 70-633 Dumps?
With the complete collection of questions and answers, Pass4sure has assembled to take you through 165 Q&As to your 70-633 Exam preparation. In the 70-633 exam resources, you will cover every field and category in TS helping to ready you for your successful Microsoft Certification.
QUESTION 1
You develop a Windows-Based application that accesses a Microsoft SQL Server
database named Certkiller 1. Users must supply a user name and password when
they start the application. This information is then used to dynamically build a
connection string.
When you test the application, you discover that it is not using the SqlClient
connection pooling feature.
You must reduce the time needed to retrieve information.
How should you modify the connection string?
A. to use the Windows user logon when connection to the Certkiller 1 database.
B. to use the SQL Server used login when connection to the Certkiller 1 database.
C. to use the same application logon ID and password for every connection to the
Certkiller 1 database.
D. to use the guest login ID and password for every connection to the Certkiller 1
database.
Answer: C
Explanation: We must use the same connection string to only use one connection
pool.
Note: The performance of the application can be enhanced by having the application
share, or “pool,” connections to the data source. When a connection is opened, a
connection pool is created based on an exact matching algorithm that associates the pool
with the connection string in the connection. Each connection pool is associated with a
Actualtests.org – The Power of Knowing
distinct connection string. When a new connection is opened, if the connection string is
not an exact match to an existing pool, a new pool is created.
Reference:
.NET Framework Developer’s Guide, Connection Pooling for the SQL Server .NET Data
Provider
Visual Basic and Visual C# Concepts, Introduction to ADO.NET Connection Design
Tools
Incorrect Answers
A, C: If we use different connection strings for different users we would not be using the
same connection pool.
D: Using the guest login ID is not good out of security reasons.
QUESTION 2
You use Visual Studio .NET to create an application that interact with a Microsoft
SQL Server database. You create a SQL Server stored procedure named
CertK OrderDetails and save it in the database. Other developers on your team
frequently debug other stored procedures.
You need to verify that your stored procedure is performed correctly. You need to
step through CustOrderDetails inside the Visual Studio .NET debugger.
What should you do?
A. Run CertK OrderDetails by using the Visual Studio .NET Server Explorer.
B. Step into CertK OrderDetails by using the Visual Studio .NET Server Explorer.
C. From the Command window, use Ctrl+E to run CertK OrderDetails.
D. Move CertK OrderDetails from the Visual Studio .NET Server Explorer window to a
Windows Form.
Run the application in Debug mode and step though CertK OrderDetails.
Answer: B
Explanation:
To debug a stored procedure from Server Explorer
1. Establish a connection to a database using Server Explorer.
2. Expand the database name node.
3. Expand the Stored Procedures node.
4. Right-click the stored procedure you want to debug and choose Step Into Stored
Procedure from the shortcut menu.
Reference: Visual Studio, Debugging SQL Stored Procedures
QUESTION 3
You responsible for maintaining an application that was written by a former
colleague at Certkiller . The application reads from and writes to log files located on
the local network. The original author included the following debugging code to
facilitate maintenance:
Actualtests.org – The Power of Knowing
ry {
Debug.WriteLine(”Inside Try”);
throw(new IOException());}
catch (IOException e) {
Debug.WriteLine (”IOException Caught”);}
catch (Exception e) {
Debug.WriteLine(”Exception Caught”);}
finally {
Debug.WriteLine (”Inside Finally”);}
Debug.WriteLine (”After End Try”);
Which output is produced by thus code?
A. Inside Try
Exception Caught
IOException Caught
Inside Finally
After End Try
B. Inside Try
Exception Caught
Inside Finally
After End Try
C. Inside Try
IOException Caught
Inside Finally
After End Try
D. Inside Try
IOException Caught
Inside Finally
Answer: C
Explanation: First the try code runs. Then one single exception, the IOException
occurs, not two exceptions. Then the Finally code segments executes. After Finally
code bas been executed normal application resumes at the next line after the line
that called the error. In this case, the After End Try code runs.
Reference: 70-306/70-316 Training kit, Creating an Exception handler, page 235
Incorrect Answers
A: An exception can only be caught once, not twice. Furthermore, the more specific
exception is caught.
B: The most specific exception, IOException, is caught.
C: The code after finally will run after exception has occurred and the application
resumes after the next line after the line that called the error.
Exam Number/Code: 70-633
Exam Name: TS:MS Office Project Server 2007, Managing Projects
“TS:MS Office Project Server 2007, Managing Projects”, also known as 70-633 exam, is a Microsoft certification.
Preparing for the 70-633 exam? Searching 70-633 Test Questions, 70-633 Practice Exam, 70-633 Dumps?
With the complete collection of questions and answers, Pass4sure has assembled to take you through 165 Q&As to your 70-633 Exam preparation. In the 70-633 exam resources, you will cover every field and category in TS helping to ready you for your successful Microsoft Certification.
QUESTION 1
You develop a Windows-Based application that accesses a Microsoft SQL Server
database named Certkiller 1. Users must supply a user name and password when
they start the application. This information is then used to dynamically build a
connection string.
When you test the application, you discover that it is not using the SqlClient
connection pooling feature.
You must reduce the time needed to retrieve information.
How should you modify the connection string?
A. to use the Windows user logon when connection to the Certkiller 1 database.
B. to use the SQL Server used login when connection to the Certkiller 1 database.
C. to use the same application logon ID and password for every connection to the
Certkiller 1 database.
D. to use the guest login ID and password for every connection to the Certkiller 1
database.
Answer: C
Explanation: We must use the same connection string to only use one connection
pool.
Note: The performance of the application can be enhanced by having the application
share, or “pool,” connections to the data source. When a connection is opened, a
connection pool is created based on an exact matching algorithm that associates the pool
with the connection string in the connection. Each connection pool is associated with a
Actualtests.org – The Power of Knowing
distinct connection string. When a new connection is opened, if the connection string is
not an exact match to an existing pool, a new pool is created.
Reference:
.NET Framework Developer’s Guide, Connection Pooling for the SQL Server .NET Data
Provider
Visual Basic and Visual C# Concepts, Introduction to ADO.NET Connection Design
Tools
Incorrect Answers
A, C: If we use different connection strings for different users we would not be using the
same connection pool.
D: Using the guest login ID is not good out of security reasons.
QUESTION 2
You use Visual Studio .NET to create an application that interact with a Microsoft
SQL Server database. You create a SQL Server stored procedure named
CertK OrderDetails and save it in the database. Other developers on your team
frequently debug other stored procedures.
You need to verify that your stored procedure is performed correctly. You need to
step through CustOrderDetails inside the Visual Studio .NET debugger.
What should you do?
A. Run CertK OrderDetails by using the Visual Studio .NET Server Explorer.
B. Step into CertK OrderDetails by using the Visual Studio .NET Server Explorer.
C. From the Command window, use Ctrl+E to run CertK OrderDetails.
D. Move CertK OrderDetails from the Visual Studio .NET Server Explorer window to a
Windows Form.
Run the application in Debug mode and step though CertK OrderDetails.
Answer: B
Explanation:
To debug a stored procedure from Server Explorer
1. Establish a connection to a database using Server Explorer.
2. Expand the database name node.
3. Expand the Stored Procedures node.
4. Right-click the stored procedure you want to debug and choose Step Into Stored
Procedure from the shortcut menu.
Reference: Visual Studio, Debugging SQL Stored Procedures
QUESTION 3
You responsible for maintaining an application that was written by a former
colleague at Certkiller . The application reads from and writes to log files located on
the local network. The original author included the following debugging code to
facilitate maintenance:
Actualtests.org – The Power of Knowing
ry {
Debug.WriteLine(”Inside Try”);
throw(new IOException());}
catch (IOException e) {
Debug.WriteLine (”IOException Caught”);}
catch (Exception e) {
Debug.WriteLine(”Exception Caught”);}
finally {
Debug.WriteLine (”Inside Finally”);}
Debug.WriteLine (”After End Try”);
Which output is produced by thus code?
A. Inside Try
Exception Caught
IOException Caught
Inside Finally
After End Try
B. Inside Try
Exception Caught
Inside Finally
After End Try
C. Inside Try
IOException Caught
Inside Finally
After End Try
D. Inside Try
IOException Caught
Inside Finally
Answer: C
Explanation: First the try code runs. Then one single exception, the IOException
occurs, not two exceptions. Then the Finally code segments executes. After Finally
code bas been executed normal application resumes at the next line after the line
that called the error. In this case, the After End Try code runs.
Reference: 70-306/70-316 Training kit, Creating an Exception handler, page 235
Incorrect Answers
A: An exception can only be caught once, not twice. Furthermore, the more specific
exception is caught.
B: The most specific exception, IOException, is caught.
C: The code after finally will run after exception has occurred and the application
resumes after the next line after the line that called the error.
25 December, 2009
MCSE Training Kit: Designing Microsoft Windows 2000 Network Security, Exam 70-220
Official Microsoft study guide for the skills you need on the job-and on the exam!
Make the right design decisions to protect your business network-and prepare for the Microsoft Certified Professional (MCP) exam-with this official Microsoft study guide. Work at your own pace through a system of case-study scenarios and tutorials to gain practical experience planning the security infrastructure for a Windows 2000 network. As you build these real-world design skills, you’re also preparing for MCP Exam 70-220-a core credit on the Windows 2000 MCSE track.
HERE’S WHAT YOU’LL LEARN:
Analyzing business requirements, including strategies, structures, and processes
Evaluating your company’s existing and planned technical environment
Identifying security risks and requirements and defining security baselines
Planning an authentication strategy and Public Key Infrastructure
Controlling access to resources using EFS, NTFS, security groups, and Group Policy
Designing security for Windows 2000 network services: DNS, Remote Installation Services (RIS), SNMP, and Terminal Services
Developing an IPSec data encryption scheme and management strategy
Providing secure connections for users of remote access services, VPNs, extranets, or the Internet
HERE’S WHAT’S INSIDE:
Comprehensive self-paced training manual that maps to MCP exam goals and objectives
Case study-based exercises that help you apply what you learn to the job
Summaries and end-of-chapter review questions to help gauge your progress
120-day evaluation version of Windows 2000 Advanced Server
All the book’s content-plus supplemental materials-on CD-ROM
NEW! Sample MCSE Readiness Review practice-test questions on-line. See “About This Book” for details.
——————————————————————————–
Customer Reviews
Customer Reviews: 6 Average Customer Rating:
Jun 20, 2003 MartyB from Minnesota
Excellent Resource
This is an excellent resource for preparing for the 222 exam. It is clear, concise, and very well written. I would also recommend supplimenting this resource with plenty of hands-on.
Jan 22, 2002 J Leeds from Atlanta GA
Believe it or not, a great training aid
Not only does this book cover the material on the exam thouroughly, it also does so in a way that really prepares you for the exam. Each chapter is structured as a case study, and each section of the chapter takes you through making decisions based on the case study. I was amazed that Microsoft Press actually had a good MCSE book available, but they do.
Dec 9, 2001 Zack B. from Los Angeles, CA
The Best MS press book I ‘ve ever read!!!
This book really worth the whole five stars. It is so different from the other books in that it contains a lot of case studies and questions. Also, I really believe that this book would be a good referance for exams 70-215 and 70-217
Dec 10, 2001 Tomas from Maryland
Content = 5 stars, Test prep = 2 stars
It’s an awesome book for general knowledge. It’s scope is way beyond the actual test (perhaps the test seemed narrow on focus because I did poorly– barely passed), but the book does not cover how to approach the more abstract, visual based questions.
I would use both this and other sources to study, because if you don’t know what Microsoft wants (it’s more than knowing what technologies are best applied in certain situations, but also extending to how to approach a confusing point-and-click question with not nearly half of the explanation you need to understand how two things are related).
For example, there are several questions interrelating abstract objects (laptop, vpn server, isp, etc..) via an even more abstract “relationship” (such as “Lan connection”, PPTP connection, etc..). Since the question is purposely abstract and confusing, I got stuck on the questions and no doubt got all of them wrong…. I didn’t understand it until after the test, but “relationship” means moreso which two objects have a common quality (such as a vpn connection between a laptop and a vpn server) rather than what quality one object uses with a second object ultimately for a third object (i.e., a laptop using a pptp connection THROUGH an ISP connection ULTIMATELY TO a vpn server). In this case, microsoft wants you to answer that the laptop and the vpn server are related via the vpn connection, and that the isp is not related at all to either of those via a “vpn connection” (in MY mind it WAS, since the vpn connection is physically going THROUGH the isp). Confusing. Hope this helps, though.
All in all, a really good book. I would definitely buy it, even if not taking the MS exam. It’s good enough for designing UNIX networks (just replace certain microsoft terms with the equivalent UNIX ones, such as “IIS” with “Apache”, “Active Directory” with “LDAP and Kerberos”, etc…).
I would recommend it for the exam, but PLEASE get a book that also talks about how to beat the exam (i.e., there are questions that are not multiple choice) and not just know the content.
Sep 11, 2001
Great Book
This is an outstanding book from MS. To the point, logical, clear, and regarding preparation for this exam, it is complete. A real pleasure to read.
Sep 8, 2001 Gareth from Toronto
Great…
The first MS Press book I’ve used which helped me pass this exam.
QUESTION 1
DRAG DROP
You need to design a naming strategy for the new internal and external domains.
You need to identify the appropriate domain name for each domain. You need to
ensure that your solution meets the business and technical requirements of IT
Training Institute.
What should you do? (To answer, drag the appropriate name space to the correct
location or locations in the work area.)
Actualtest.org- The Power of Knowing
Answer:
Explanation: The Chief Information Officer indicates that: “We have to keep the
domain name ittraining.com for our external network. We don’t want to use more
domain names and we want keep our domains separate.”
Therefore, the domain name ittraining.com must be used for the external network as IT
Training Institute will not be registering a new domain name. To keep the domain
separate, a different domain name should be used for the internal network.
Reference:
http://www.microsoft.com/resources/documentation/WindowsServ/2003/all/deploy
guide/en-us/dssbc_logi_lcbx.asp
QUESTION 2
DRAG DROP
You need to design a strategy for the migration of the internal network to Windows
Server 2003. Your solution must meet the business and technical requirements of IT
Training Institute.
What should you do? (To answer, move the appropriate actions from the list of
actions to the answer area and arrange them in the appropriate order. Use only
actions that apply.)
Actualtest.org- The Power of Knowing
Answer:
Explanation: A migration is accomplished by creating a new pristine Active
Directory on a new server. Then, you use a migration tool to copy the domain
information from your old domain to your new one. Here are some of the
advantages of this method:
1. Migration is gradual. You can migrate one department at a time.
2. Accounts are copied rather than moved, so you can return to the old domain if
necessary.
3. You avoid the complexity of taking existing database bugs and moving them into your
new Active Directory.
4. You can re-evaluate your existing domain structure and consolidate or expand your
domains, as you deem necessary.
Reference:
Michael Cross, Jeffery
A. Martin, and Todd
A. Walls: MCSE: Planning, Implementing,
and Maintaining a Windows Server 2003 Active Directory Infrastructure Study Guide &
DVD Training System, Syngress, Chapter 7, pp. 501.
QUESTION 3
You need to design the site topology for IT Training Institute’s internal domain.
You need to ensure that your solution meets the company’s business and technical
requirements.
Actualtest.org- The Power of Knowing
What should you do?
A. Create a site for each physical location and configure the default IP site link to only
allow replication between 9:00 P.M. and 3:00 A.M.
B. Set the replication interval on the default IP site link to 60 Minutes and configure the
default IP site link to only allow replication between 9:00 P.M. and 3:00 A.M.
C. Create a site for each physical location and configure the default IP site link to only
allow replication between 6:00 A.M. and 12:00 A.M.
D. Set the replication interval on the default IP site link to 30 Minutes and configure the
default IP site link to only allow replication between 6:00 A.M. and 12:00 A.M.
Answer: A
Explanation: The DFS object stores the DFS metadata for a domain-based
namespace. The DFS object is created in Active Directory when you create a
domain -based root, and Active Directory replicates the entire DFS object to all
domain controllers in a domain.
Incorrect Answers:
B: DFS is replicated with Active Directory; therefore you cannot set the replication
interval to every 60 minutes.
C: One of the goals in the case study says: “DFS replication must occur after hours.”
Therefore replication should not be allowed to occur up until 12:00 A.M. as this will be
well into the business day.
D: DFS is replicated with Active Directory; therefore you cannot set the replication
interval to every 30 minutes. Furthermore, replication should not be allowed to occur up
until 12:00 A.M. as this will be well into the business day.
Free download:pass4sure Microsoft 70-220
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Make the right design decisions to protect your business network-and prepare for the Microsoft Certified Professional (MCP) exam-with this official Microsoft study guide. Work at your own pace through a system of case-study scenarios and tutorials to gain practical experience planning the security infrastructure for a Windows 2000 network. As you build these real-world design skills, you’re also preparing for MCP Exam 70-220-a core credit on the Windows 2000 MCSE track.
HERE’S WHAT YOU’LL LEARN:
Analyzing business requirements, including strategies, structures, and processes
Evaluating your company’s existing and planned technical environment
Identifying security risks and requirements and defining security baselines
Planning an authentication strategy and Public Key Infrastructure
Controlling access to resources using EFS, NTFS, security groups, and Group Policy
Designing security for Windows 2000 network services: DNS, Remote Installation Services (RIS), SNMP, and Terminal Services
Developing an IPSec data encryption scheme and management strategy
Providing secure connections for users of remote access services, VPNs, extranets, or the Internet
HERE’S WHAT’S INSIDE:
Comprehensive self-paced training manual that maps to MCP exam goals and objectives
Case study-based exercises that help you apply what you learn to the job
Summaries and end-of-chapter review questions to help gauge your progress
120-day evaluation version of Windows 2000 Advanced Server
All the book’s content-plus supplemental materials-on CD-ROM
NEW! Sample MCSE Readiness Review practice-test questions on-line. See “About This Book” for details.
——————————————————————————–
Customer Reviews
Customer Reviews: 6 Average Customer Rating:
Jun 20, 2003 MartyB from Minnesota
Excellent Resource
This is an excellent resource for preparing for the 222 exam. It is clear, concise, and very well written. I would also recommend supplimenting this resource with plenty of hands-on.
Jan 22, 2002 J Leeds from Atlanta GA
Believe it or not, a great training aid
Not only does this book cover the material on the exam thouroughly, it also does so in a way that really prepares you for the exam. Each chapter is structured as a case study, and each section of the chapter takes you through making decisions based on the case study. I was amazed that Microsoft Press actually had a good MCSE book available, but they do.
Dec 9, 2001 Zack B. from Los Angeles, CA
The Best MS press book I ‘ve ever read!!!
This book really worth the whole five stars. It is so different from the other books in that it contains a lot of case studies and questions. Also, I really believe that this book would be a good referance for exams 70-215 and 70-217
Dec 10, 2001 Tomas from Maryland
Content = 5 stars, Test prep = 2 stars
It’s an awesome book for general knowledge. It’s scope is way beyond the actual test (perhaps the test seemed narrow on focus because I did poorly– barely passed), but the book does not cover how to approach the more abstract, visual based questions.
I would use both this and other sources to study, because if you don’t know what Microsoft wants (it’s more than knowing what technologies are best applied in certain situations, but also extending to how to approach a confusing point-and-click question with not nearly half of the explanation you need to understand how two things are related).
For example, there are several questions interrelating abstract objects (laptop, vpn server, isp, etc..) via an even more abstract “relationship” (such as “Lan connection”, PPTP connection, etc..). Since the question is purposely abstract and confusing, I got stuck on the questions and no doubt got all of them wrong…. I didn’t understand it until after the test, but “relationship” means moreso which two objects have a common quality (such as a vpn connection between a laptop and a vpn server) rather than what quality one object uses with a second object ultimately for a third object (i.e., a laptop using a pptp connection THROUGH an ISP connection ULTIMATELY TO a vpn server). In this case, microsoft wants you to answer that the laptop and the vpn server are related via the vpn connection, and that the isp is not related at all to either of those via a “vpn connection” (in MY mind it WAS, since the vpn connection is physically going THROUGH the isp). Confusing. Hope this helps, though.
All in all, a really good book. I would definitely buy it, even if not taking the MS exam. It’s good enough for designing UNIX networks (just replace certain microsoft terms with the equivalent UNIX ones, such as “IIS” with “Apache”, “Active Directory” with “LDAP and Kerberos”, etc…).
I would recommend it for the exam, but PLEASE get a book that also talks about how to beat the exam (i.e., there are questions that are not multiple choice) and not just know the content.
Sep 11, 2001
Great Book
This is an outstanding book from MS. To the point, logical, clear, and regarding preparation for this exam, it is complete. A real pleasure to read.
Sep 8, 2001 Gareth from Toronto
Great…
The first MS Press book I’ve used which helped me pass this exam.
QUESTION 1
DRAG DROP
You need to design a naming strategy for the new internal and external domains.
You need to identify the appropriate domain name for each domain. You need to
ensure that your solution meets the business and technical requirements of IT
Training Institute.
What should you do? (To answer, drag the appropriate name space to the correct
location or locations in the work area.)
Actualtest.org- The Power of Knowing
Answer:
Explanation: The Chief Information Officer indicates that: “We have to keep the
domain name ittraining.com for our external network. We don’t want to use more
domain names and we want keep our domains separate.”
Therefore, the domain name ittraining.com must be used for the external network as IT
Training Institute will not be registering a new domain name. To keep the domain
separate, a different domain name should be used for the internal network.
Reference:
http://www.microsoft.com/resources/documentation/WindowsServ/2003/all/deploy
guide/en-us/dssbc_logi_lcbx.asp
QUESTION 2
DRAG DROP
You need to design a strategy for the migration of the internal network to Windows
Server 2003. Your solution must meet the business and technical requirements of IT
Training Institute.
What should you do? (To answer, move the appropriate actions from the list of
actions to the answer area and arrange them in the appropriate order. Use only
actions that apply.)
Actualtest.org- The Power of Knowing
Answer:
Explanation: A migration is accomplished by creating a new pristine Active
Directory on a new server. Then, you use a migration tool to copy the domain
information from your old domain to your new one. Here are some of the
advantages of this method:
1. Migration is gradual. You can migrate one department at a time.
2. Accounts are copied rather than moved, so you can return to the old domain if
necessary.
3. You avoid the complexity of taking existing database bugs and moving them into your
new Active Directory.
4. You can re-evaluate your existing domain structure and consolidate or expand your
domains, as you deem necessary.
Reference:
Michael Cross, Jeffery
A. Martin, and Todd
A. Walls: MCSE: Planning, Implementing,
and Maintaining a Windows Server 2003 Active Directory Infrastructure Study Guide &
DVD Training System, Syngress, Chapter 7, pp. 501.
QUESTION 3
You need to design the site topology for IT Training Institute’s internal domain.
You need to ensure that your solution meets the company’s business and technical
requirements.
Actualtest.org- The Power of Knowing
What should you do?
A. Create a site for each physical location and configure the default IP site link to only
allow replication between 9:00 P.M. and 3:00 A.M.
B. Set the replication interval on the default IP site link to 60 Minutes and configure the
default IP site link to only allow replication between 9:00 P.M. and 3:00 A.M.
C. Create a site for each physical location and configure the default IP site link to only
allow replication between 6:00 A.M. and 12:00 A.M.
D. Set the replication interval on the default IP site link to 30 Minutes and configure the
default IP site link to only allow replication between 6:00 A.M. and 12:00 A.M.
Answer: A
Explanation: The DFS object stores the DFS metadata for a domain-based
namespace. The DFS object is created in Active Directory when you create a
domain -based root, and Active Directory replicates the entire DFS object to all
domain controllers in a domain.
Incorrect Answers:
B: DFS is replicated with Active Directory; therefore you cannot set the replication
interval to every 60 minutes.
C: One of the goals in the case study says: “DFS replication must occur after hours.”
Therefore replication should not be allowed to occur up until 12:00 A.M. as this will be
well into the business day.
D: DFS is replicated with Active Directory; therefore you cannot set the replication
interval to every 30 minutes. Furthermore, replication should not be allowed to occur up
until 12:00 A.M. as this will be well into the business day.
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testking Microsoft MB3-230
Great Plains 8.0 Human Resources Payroll(U.S) : MB3-230 Exam
Microsoft Business Solutions MB3-230 Exam Q&As PDF download
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Great Plains 8.0 Human Resources Payroll(U.S)
Exam Number: MB3-230 Exam
Associated Certifications: Great Plains 8.0 Human Resources Payroll(U.S)
Duration: 150 questions
Available Language(s): English
Exam Details
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MB3-230 Q & A with Explanations
MB3-230 Audio Exam
MB3-230 Study Guide
MB3-230 Preparation Lab
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QUESTION 260
You work as the application developer at Certkiller .com. You are developing a new
application named Certkiller App12. Certkiller App12 will be used to store customer
information on Certkiller .com’s customers who are dispersed across the continent.
You need to create internal utilities for Certkiller App12, and need to collect
information on all Certkiller .com’s customers that are located in Canada.
Choose the code segment which will perform this task.
A. foreach (CultureInfo culture in
CultureInfo.GetCultures(CultureTypes.SpecificCultures)) { // Output the region
information…}
B. CultureInfo cultureInfo = new CultureInfo(”CA”);
// Output the region information…
C. RegionInfo regionInfo = new RegionInfo(”CA”);
// Output the region information…
D. RegionInfo regionInfo = new RegionInfo(”");
if (regionInfo.Name == “CA”) {
// Output the region information…}
Actualtests.org – The Power of Knowing
Answer: C
Explanation: The RegionInfo class can be used to get information about a region.
A & B CultureInfo is used to control formatting, sorting & comparing of culture sensitive
data. E.g currencies, calendar dates etc.
D Does not initialise the RegionInfo object correctly i.e to Canada.
QUESTION 261
You work as the application developer at Certkiller .com. You are developing a new
application named Certkiller App06.
Certkiller App06 will be used to transmit confidential financial information over the
network. To secure the confidential data, you create an X509 Certificate object
named certificate and create a TcpClient object named client.
You must now create the code segment that creates an SslStream for
communication by applying the Transport Layer Security 1.0 protocol.
Choose the code segment which you should use.
A. SslStream ssl = new SslStream(client.GetStream());
ssl.AuthenticateAsServer(
certificate, false, SslProtocols.None, true);
B. SslStream ssl = new SslStream(client.GetStream());
ssl.AuthenticateAsServer(
certificate, false, SslProtocols.Ssl3, true);
C. SslStream ssl = new SslStream(client.GetStream());
ssl.AuthenticateAsServer(
certificate, false, SslProtocols.Ssl2, true);
D. SslStream ssl = new SslStream(client.GetStream());
ssl.AuthenticateAsServer(
certificate, false, SslProtocols.Tls, true);
Answer: D
QUESTION 262
You work as the application developer at Certkiller .com. You are developing a new
method that must pass data to another method named Certkiller Me2. Your method
accepts a string parameter named message.
The method you are writing must break the message parameter into individual lines
of text. Each individual line must then be passed to the Certkiller Me2 method.
Choose the code segment which you should use.
A. StringReader reader = new StringReader(message);
Certkiller Me2 (reader.ReadToEnd());
reader.Close();
B. StringReader reader = new StringReader(message);
while (reader.Peek() != -1) {
string line = reader.Read().ToString();
Actualtests.org – The Power of Knowing
Certkiller Me2 (line);
}reader.Close();
C. StringReader reader = new StringReader(message);
Certkiller Me2 (reader.ToString());
reader.Close();
D. StringReader reader = new StringReader(message);
while (reader.Peek() != -1) {
Certkiller Me2 (reader.ReadLine());
}reader.Close();
Answer: D
Explanation: StringReader.ReadLine() allows for lines to be read line by line.
A ReadToEnd() will read the entire stream.
B Read() will not read the line but only the next character.
C will not read from the message but will just give a string representation of the reader.
testking MB3-230
Questions and Answers : 150 questions Updated: October 13th , 2008 Price: $159.99 $125.99
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Microsoft Business Solutions MB3-230 Exam Q&As PDF download
We provide peofessional Microsoft Microsoft Business Solutions MB3-230 Exam information and free demo for Microsoft Business Solutions MB3-230 certification exam’s PDF. It is the best and the lastest Microsoft Practice Exams. Download our MB3-230 PDF,
We are committed to you ongoing success. Free Testking MB3-230 exam and MB3-230 Q&As are constantly being updated and compared to industry standards.
Great Plains 8.0 Human Resources Payroll(U.S)
Exam Number: MB3-230 Exam
Associated Certifications: Great Plains 8.0 Human Resources Payroll(U.S)
Duration: 150 questions
Available Language(s): English
Exam Details
MBS [ MB3-230 ]Great Plains 8.0 Human Resources and Payroll is one of the newest released exams for Microsoft Business Solutions Certificates. MB3-230 Pass4sure build the questions pool immediately after got the news from Microsoft Business Solutions provider, so candicates will get the latest material for preparing this exam from pass4sure. The candidate who successfully passed this exam indicates that he has mastered the knowledge and skills of AX 4.0 Development Introduction.
Free MB3-230 Exams’s PDF Download
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MB3-230 Q & A with Explanations
MB3-230 Audio Exam
MB3-230 Study Guide
MB3-230 Preparation Lab
MB3-230 Exam: Freetestking’s Great Plains 8.0 Human Resources Payroll(U.S) PDF
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QUESTION 260
You work as the application developer at Certkiller .com. You are developing a new
application named Certkiller App12. Certkiller App12 will be used to store customer
information on Certkiller .com’s customers who are dispersed across the continent.
You need to create internal utilities for Certkiller App12, and need to collect
information on all Certkiller .com’s customers that are located in Canada.
Choose the code segment which will perform this task.
A. foreach (CultureInfo culture in
CultureInfo.GetCultures(CultureTypes.SpecificCultures)) { // Output the region
information…}
B. CultureInfo cultureInfo = new CultureInfo(”CA”);
// Output the region information…
C. RegionInfo regionInfo = new RegionInfo(”CA”);
// Output the region information…
D. RegionInfo regionInfo = new RegionInfo(”");
if (regionInfo.Name == “CA”) {
// Output the region information…}
Actualtests.org – The Power of Knowing
Answer: C
Explanation: The RegionInfo class can be used to get information about a region.
A & B CultureInfo is used to control formatting, sorting & comparing of culture sensitive
data. E.g currencies, calendar dates etc.
D Does not initialise the RegionInfo object correctly i.e to Canada.
QUESTION 261
You work as the application developer at Certkiller .com. You are developing a new
application named Certkiller App06.
Certkiller App06 will be used to transmit confidential financial information over the
network. To secure the confidential data, you create an X509 Certificate object
named certificate and create a TcpClient object named client.
You must now create the code segment that creates an SslStream for
communication by applying the Transport Layer Security 1.0 protocol.
Choose the code segment which you should use.
A. SslStream ssl = new SslStream(client.GetStream());
ssl.AuthenticateAsServer(
certificate, false, SslProtocols.None, true);
B. SslStream ssl = new SslStream(client.GetStream());
ssl.AuthenticateAsServer(
certificate, false, SslProtocols.Ssl3, true);
C. SslStream ssl = new SslStream(client.GetStream());
ssl.AuthenticateAsServer(
certificate, false, SslProtocols.Ssl2, true);
D. SslStream ssl = new SslStream(client.GetStream());
ssl.AuthenticateAsServer(
certificate, false, SslProtocols.Tls, true);
Answer: D
QUESTION 262
You work as the application developer at Certkiller .com. You are developing a new
method that must pass data to another method named Certkiller Me2. Your method
accepts a string parameter named message.
The method you are writing must break the message parameter into individual lines
of text. Each individual line must then be passed to the Certkiller Me2 method.
Choose the code segment which you should use.
A. StringReader reader = new StringReader(message);
Certkiller Me2 (reader.ReadToEnd());
reader.Close();
B. StringReader reader = new StringReader(message);
while (reader.Peek() != -1) {
string line = reader.Read().ToString();
Actualtests.org – The Power of Knowing
Certkiller Me2 (line);
}reader.Close();
C. StringReader reader = new StringReader(message);
Certkiller Me2 (reader.ToString());
reader.Close();
D. StringReader reader = new StringReader(message);
while (reader.Peek() != -1) {
Certkiller Me2 (reader.ReadLine());
}reader.Close();
Answer: D
Explanation: StringReader.ReadLine() allows for lines to be read line by line.
A ReadToEnd() will read the entire stream.
B Read() will not read the line but only the next character.
C will not read from the message but will just give a string representation of the reader.
testking MB3-230
Questions and Answers : 150 questions Updated: October 13th , 2008 Price: $159.99 $125.99
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23 December, 2009
Pass4sure Microsoft MCAD.NET Exam 70-234
MCAD .NET Designing and Implementing Solutions with Microsoft Commerce 2000 Server : 70-234 ExamProduct Description
Exam Number/Code: 70-234
Exam Name: MCAD .NET Designing and Implementing Solutions with Microsoft Commerce 2000 Server
“MCAD .NET Designing and Implementing Solutions with Microsoft Commerce 2000 Server”, also known as 70-234 exam, is a Microsoft certification. With the complete collection of questions and answers, Pass4sure has assembled to take you through 94 Q&As to your 70-234 Exam preparation. In the 70-234 exam resources, you will cover every field and category in MCAD.NET helping to ready you for your successful Microsoft Certification.
Pass4sure don’t provide any actual questions and answers from Microsoft’s Certification Exams .
Free Demo Download
Pass4sure offers free demo for 70-234 exam (MCAD .NET Designing and Implementing Solutions with Microsoft Commerce 2000 Server). You can check out the interface, question quality and usability of our practice exams before you decide to buy it.
Exam Details
Candidates for this exam operate in small to very large computing environments that use Microsoft Commerce Server 2000. Candidates have a minimum of one year’s experience developing e-commerce sites and two years’ experience designing applications by using Microsoft technologies. Candidates have a working knowledge of development tools such as Microsoft Visual Basic, Microsoft Visual C++, COM+, and ASP. Candidates also have a working knowledge of Microsoft Windows 2000, Active Directory, Internet Information Services (IIS), SSL, Microsoft SQL Server 2000 database management system (DBMS), and SQL Server 2000 Analysis Services. Candidates have a conceptual knowledge of network load balancing and firewalls.
QUESTION 1
You are implementing a new ad campaign Certkiller .com’s Commerce Server
site. The campaign will consist of three paid ads.
The company has ordered 3000 displays of the first ad and 200 displays of each of
the remaining two ads. Some pages within the site display two ads. You do not want
to display more than one of the company’s ads simultaneously on the same page.
What should you do to successfully display the appropriate ads?
A. Set goals based on the campaign.
Weight the first ad to 1 and the remaining two ads to 3.
Set the Exposure limit to 1.
B. Set goals based on the campaign.
Weight the first ad to 3 and the remaining two ads to 1.
Set the exposure limit to 2.
C. Set goals based on advertising items.
Create two new industry codes in the reference table.
Set one ad to one industry code, and set the remaining two ads to the other industry code.
D. Set goals based on advertising items.
Create one new industry code in the reference table.
Set each ad to this new industry code.
Answer:
QUESTION 2
You are developing a Commerce Server site for Certkiller .com. The site will sell
products from different vendors. Each vendor will have a separate catalog.
Certkiller .com will not fulfill orders. New orders will be sent dir4ectly to each
vendor for fulfillment.
You want to use Microsoft BizTalk Server to send orders to the vendors. How
should you implement this process?
A. Write a script in a Scriptorpipeline component to loop through an order and separate
the order into XML documents for each vendor.
Use BizTalk Server to send the appropriate XML document to each vendor.
B. Use the Splitter pipeline component to separate an order into Dictionary objects for
each vendor.
Use BizTalk Server to send the appropriate order information to each vendor.
C. Create a new database table that has column names that correspond to each
name/value pair in the OrderFromobject.
Use the Save Receipt pipeline component to save the combined order in this table.
Use BizTalk Server to separate the order and send the appropriate order to each vendor.
D. Use the ShippingMethodRouter pipeline component to separate the order based on a
user’s chosen shipping method.
Use BizTalk Server to send the appropriate order to each vendor.
QUESTION 3
You are developing a Commerce Server site. You want to use multiple data sources
as profile information. Currently, all of the Commerce Server Profile Service data is
located in a Microsoft SQL Server database. You want the Profile Service to also use an
Active Directory data store. You want to control file-level access.
Which two methods should you use to store the profile information so that both data
stores can be used? (Each Correct answer presents part of the solution. Choose
two.)
A. Use SQL Server to store nonvolatile data.
B. Use SQL Server to store frequently changing data.
C. Use Active Directory to store nonvolatile data.
D. Use Active Directory to store frequently changing data.
E. Use a Microsoft Access 2000 database to store nonvolatile data.
F. Use a Microsoft Access 2000 database to store frequently changing data.
Answer:
QUESTION 4
You are developing a Commerce Server site. You want to use multiple data sources
as profile information. Currently, all of the Commerce Server Profile Series data is
located in a Microsoft
Which two methods should you use to store the profile information so that both data
stores can be used? (Each correct answer presents part of the solution. Choose two.)
A. Use SQL Server to store nonvolatile data.
B. Use SQL Server to store frequently changing data.
C. Use Active Directory to store nonvolatile data.
D. Use Active Directory to store frequently changing data.
E. Use a Microsoft Access 2000 database to store nonvolatile data.
F. Use a Microsoft Access 2000 database to store frequently changing data.
Answer:
Pas4sure 70-234
Exam Number/Code: 70-234
Exam Name: MCAD .NET Designing and Implementing Solutions with Microsoft Commerce 2000 Server
“MCAD .NET Designing and Implementing Solutions with Microsoft Commerce 2000 Server”, also known as 70-234 exam, is a Microsoft certification. With the complete collection of questions and answers, Pass4sure has assembled to take you through 94 Q&As to your 70-234 Exam preparation. In the 70-234 exam resources, you will cover every field and category in MCAD.NET helping to ready you for your successful Microsoft Certification.
Pass4sure don’t provide any actual questions and answers from Microsoft’s Certification Exams .
Free Demo Download
Pass4sure offers free demo for 70-234 exam (MCAD .NET Designing and Implementing Solutions with Microsoft Commerce 2000 Server). You can check out the interface, question quality and usability of our practice exams before you decide to buy it.
Exam Details
Candidates for this exam operate in small to very large computing environments that use Microsoft Commerce Server 2000. Candidates have a minimum of one year’s experience developing e-commerce sites and two years’ experience designing applications by using Microsoft technologies. Candidates have a working knowledge of development tools such as Microsoft Visual Basic, Microsoft Visual C++, COM+, and ASP. Candidates also have a working knowledge of Microsoft Windows 2000, Active Directory, Internet Information Services (IIS), SSL, Microsoft SQL Server 2000 database management system (DBMS), and SQL Server 2000 Analysis Services. Candidates have a conceptual knowledge of network load balancing and firewalls.
QUESTION 1
You are implementing a new ad campaign Certkiller .com’s Commerce Server
site. The campaign will consist of three paid ads.
The company has ordered 3000 displays of the first ad and 200 displays of each of
the remaining two ads. Some pages within the site display two ads. You do not want
to display more than one of the company’s ads simultaneously on the same page.
What should you do to successfully display the appropriate ads?
A. Set goals based on the campaign.
Weight the first ad to 1 and the remaining two ads to 3.
Set the Exposure limit to 1.
B. Set goals based on the campaign.
Weight the first ad to 3 and the remaining two ads to 1.
Set the exposure limit to 2.
C. Set goals based on advertising items.
Create two new industry codes in the reference table.
Set one ad to one industry code, and set the remaining two ads to the other industry code.
D. Set goals based on advertising items.
Create one new industry code in the reference table.
Set each ad to this new industry code.
Answer:
QUESTION 2
You are developing a Commerce Server site for Certkiller .com. The site will sell
products from different vendors. Each vendor will have a separate catalog.
Certkiller .com will not fulfill orders. New orders will be sent dir4ectly to each
vendor for fulfillment.
You want to use Microsoft BizTalk Server to send orders to the vendors. How
should you implement this process?
A. Write a script in a Scriptorpipeline component to loop through an order and separate
the order into XML documents for each vendor.
Use BizTalk Server to send the appropriate XML document to each vendor.
B. Use the Splitter pipeline component to separate an order into Dictionary objects for
each vendor.
Use BizTalk Server to send the appropriate order information to each vendor.
C. Create a new database table that has column names that correspond to each
name/value pair in the OrderFromobject.
Use the Save Receipt pipeline component to save the combined order in this table.
Use BizTalk Server to separate the order and send the appropriate order to each vendor.
D. Use the ShippingMethodRouter pipeline component to separate the order based on a
user’s chosen shipping method.
Use BizTalk Server to send the appropriate order to each vendor.
QUESTION 3
You are developing a Commerce Server site. You want to use multiple data sources
as profile information. Currently, all of the Commerce Server Profile Service data is
located in a Microsoft SQL Server database. You want the Profile Service to also use an
Active Directory data store. You want to control file-level access.
Which two methods should you use to store the profile information so that both data
stores can be used? (Each Correct answer presents part of the solution. Choose
two.)
A. Use SQL Server to store nonvolatile data.
B. Use SQL Server to store frequently changing data.
C. Use Active Directory to store nonvolatile data.
D. Use Active Directory to store frequently changing data.
E. Use a Microsoft Access 2000 database to store nonvolatile data.
F. Use a Microsoft Access 2000 database to store frequently changing data.
Answer:
QUESTION 4
You are developing a Commerce Server site. You want to use multiple data sources
as profile information. Currently, all of the Commerce Server Profile Series data is
located in a Microsoft
Which two methods should you use to store the profile information so that both data
stores can be used? (Each correct answer presents part of the solution. Choose two.)
A. Use SQL Server to store nonvolatile data.
B. Use SQL Server to store frequently changing data.
C. Use Active Directory to store nonvolatile data.
D. Use Active Directory to store frequently changing data.
E. Use a Microsoft Access 2000 database to store nonvolatile data.
F. Use a Microsoft Access 2000 database to store frequently changing data.
Answer:
Pas4sure 70-234
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